Log-in Limit Exceeded - ACD on CC7

[beeezeee]

Periodically we are experiencing an issue where a rep tries to log into their acd phone and receives a message which states “Log-in Limit Exceeded”. Usually when this happens we have them keep trying and eventually they can log-in.

It has happened a few times over the past couple of weeks. When it happened today I checked in CC7 and there were a total of 59 reps logged in company-wide so I don’t think we are anywhere near our limit.

Any thoughts as to why this may be occurring?

Thanks!

 

[PERRYPJ]

Check the ACDN, MAXP

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[PERRYPJ]

IF there logging into Multi- ACD Ques you may have to check all of them

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[beeezeee]

Thanks Perry, I'll let you know tomorrow.

 

[mikeyb123]

you may also want to check the scb in ld 23 - we had a incident where ccms was off but the logged in agent limit (log) was set to 100... for a contact centre of 300 seats... nice

AID (NO) YES Agent ID mode
- IDLB (1)-9999 Agent ID Lower Boundary
- IDUB IDLB-(9999) Agent ID Upper Boundary
- LOG (0)-999 Maximum number of agents that can be logged in at any
one time

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[beeezeee]

Unfortunately none of these worked. Max 200 setting in all spots.

Thanks for the feedback. I'll send out the answer when I get it...

Bernie