Locked out of Micros

[Gloria13]

I am not very computer literate. I am locked out of our micros system. i am trying to get into POS configurator. Once i get in there, i know how to change my security user and password, but i'm locked out right now and need to get in asap...can anyone help me with step by step idiot proof instructions. and no i do not have support through micros..thanks so much for your help

 

[Moregelen]

Do you know your ID?

 

[Gloria13]

I"m assuming you mean my user id to get into micros? if so, yes i do know that

 

[Moregelen]

You can run this in command prompt to put it back in classic security:

dbisql -nogui -onerror continue -c "DSN=micros;UID=custom;PWD=custom" "UPDATE MICROS.emp_def SET ob_account_disabled = 'F';UPDATE MICROS.rest_def SET ob_classic_security = 'T'"

Assuming I typed that out right next time you open POS Config it will ask for your ID instead of username and password.

This first thing you need to do once back in POS Config is go to the System tab, open Restaurant, go to the Security tab, and uncheck enable classic security and recheck require alpha numeric password. Then go set your new password. If you don't do that first part first you can't set a user is and password and you'll start getting PCI errors that prevent the workstations from loading.


Typed this up on my phone so if it doesn't work let me know as I likely missed an autocorrect somewhere.

 

[Gloria13]

wow thank you for responding so quickly...question for you - when you say run this in command prompt...(im sorry, i'm an idiot) where does the code go? where would i type that in?

and was i right in assuming that my ID is my username or my number that i use to log in?

 

[Moregelen]

ID is the number you use on the workstation yes.

Hold down the windows key (bottom left with windows logo on it) on your keyboard and hit R. Should open a Window called Run. Paste it in there.

 

[Gloria13]

thank you

 

[Gloria13]

YOU ARE A LIFE SAVER....thank you very much...Is there a way to get a list of the paid outs that we put into the system that lists which each paid out was for?

 

[Gloria13]

HI There,
since i have implemented your solution for being locked out. Our system closes and i have to go to the micros control panel to default to front of the house. wondering if you know how to fix this issue?

I have two systems - the brain and another one but the 2nd one says system closed when it logs back on and i don't know what to do

 

[Joe C]

In POS Configurator, go to System, Restaurant, Descriptions. On that tab, make sure Autostart Level is set to Front of House. That should take care of it.

 

[Moniquetiki]

Hi I tried these steps
and when I went to set my new user an pw, it said error occurred, unable to save changes.
Any tips?