Locked out of m3903 Call Log

[elastie]

I have a m3903 on a Option 11c that prompts for password when you press the call log button. The user that set this password is no longer with the company. According to Nortel literature "When a Meridian 1 system issues a Directory/Call Log password reset command, the password is turned off instead of returning to its default value". Could someone tell me what load and what command i need to use to reset the password on this instrument?

 

[loop13]

Try this:
LD 32
cpwd <TN>

 

[elastie]

Tried that, as well as a forced firmware upgrade, and still no luck.

 

[ccastillo]

Have you tried the default password of: 12345678

 

[elastie]

yes, also with no success.

 

[Reusser]

I have a CR opened with Nortel design for this same problem. Happened to half 3903 after firmware upgrade. It's been 4 months - no solution yet other that move that phone to a user that will not use log feature.

 

[ctitse]

LD 32

Try this:

CPWD [TN#]