Locked Mailboxes through Veritas???

[MQCarpenter]

I am locked out of adjusting the Exchange Mailboxes on the Job Definitions. It is asking for the

"unique Exchange Mailbox name that belongs to the Backup Exec Services Acct"

I am new here, and this network needs some work. The admins who set this server up are gone. How can I get through this barrier? This server is doing way too many things, so down time is critical. Should I reinstall Backup Exec? Will that even help? TIA

 

[clair]

Hi,
Do you have a separate Backup Exec service account?
In any case, you need to install Exchange Admin program (Exchange 5.5) or System Manager program (Exchange 2000) on your backup server, and then actually open it once. After that you should be able to access Mailboxes in Job Definitions.

 

[MQCarpenter]

Admin is already on that machine. It is the exchange server itself I am doing the back ups on. It still asks me for the unique mailbox name linked to the service accounts. Veritas' support says that it is not necessarily the NT account linked to the services, but the mailbox associated with the services. I do not see a unique name that works here. None of their suggestions were used apparently when this was set up.

 

[ssphoenix]

I've gone through the same thing not long ago.
What you have to do is create a email account on the same box where the backupexec is. Yes you have to install outlook, preferable 2000 and sp1. Give it admin right. Attach the email account to ,let's say backupexec nt account. This is done by opening services, backup exec services and get one by one and attach the services to this account. The strange thing I found was, you cannot, or that's what they say, unique name meanning the first 5 characters of the account must be unique througout the domain\account list. That is if all your accouts start with 0234-John.Dow and you want to create 0234-Backupexec it will not work.

 

[MQCarpenter]

Bingo.

Yes, I found an article on this issue, finally. I was able to get in the way ssphoenix mentions. Thanks again everyone

 

[Wulfdog]

Is that article online??

Thanks

 

[MQCarpenter]

My issue is resolved, thanks all.

A couple of notes:

That new account you create has to have a few things, as mentioned above, such as a local email profile, and permissions to the exchange store and mailboxes (ie exchange admin). Plus you must give it permissions to the local machine as far as WINNT and so forth if you are backing up the rest of the drives. Also, you have to enter the mailbox password in the job selection as well, or it will back up NOTHING. Thanks again all!

 

[Diislander]

I'm new to veritas and exchange and I'm having the same problem attaching to the Exchange Mailboxes from veritas. I read the solution you (ssphoenix) posted above, but had a little it of difficulty following, could you walk me through how to resolve this problem.

 

[Taffyboyo]

It is tricky to get the mailbox backups working, but it can be done, heres the instructions I followed which are from Veritas.

Please ensure that the Exchange Administrator tools are installed on the Backup server, and have the same service pack as the Exchange 5.5 server.
Please ensure that there is a unique mailbox attached to the account which controls the Backup Exec services. This account must not share the first 5 letters of it's name with any other mailbox.

Using Exchange Administrator:
Go to Tools/Options/Permissions.
Tick the following boxes: Show permissions page for all objects, display rights for roles on permissions page, try to find matching windows NT account.

At the site level grant the Backup Service account (using file/properties/permissions):
Permission Admin role
Send as rights
Mailbox owner rights

At the server level grant the Backup Service account:
Permission admin role

At the Recipient level grant the unique mailbox for the backup exec service account:
Permissions Admin role
Send as rights
Mailbox owner rights

Ensure that the mailbox is not hidden, and test it by sending an email to it and reading the email (you may need to create a profile)

If this does not resolve the issue:

Stop the 7 Backup Exec services

Copy the Mapi32.dll file from \program files\common files\system\mapi\103*\NT to \program files\VERITAS\backup exec\NT directory.

Find the Bewinui.uni file in the \program files\VERITAS\backup exec\NT\data folder and rename it to bewinui.old.

Start the services and try a backup.

If it still doesn't work, search the local computer for copies of mapi32.dll, you may find one in WINNT\SYSTEM32. Copy this one into \program files\VERITAS\backup exec\NT directory.