Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Lock/Unlock request received but call was not found on Logger

Status
Not open for further replies.

WDouglass27

Technical User
Jan 23, 2013
20
US
NICE CLS 8.9, in our other site, admin is reporting the following error in supervision "No more locked space on disk"

We are also getting alerts that read "Lock/Unlock request received but call was not found on Logger.\(1502\):1502"

We ran queries to identify locked calls, but only a handful have appeared. Any ideas on what to do to solve this issue would be appreciated, please let me know what other information I can provide. Thanks!
 
can you post the scheduler log off cls. this message is caused by QA schedules locking calls on hard disk of logger, maybe you need to do some housekeeping. are you using screen recording also.if you launch the schedule or recording programs check to ensure you arent using redundant schedules. in supervision it will show disk space on logger what percentage does it show. if you have run a channel query for locked calls and not many are showing then i would check logs on cls
 
Supervision - Disk Free 11%
No Screen Recordings
Which log do you want to see, Lock Manager?
 
if you can post all cls logs even better. is there remote access available
 
No remote access, system is pretty locked down. I've reviewed the Scheduler logs and removed duplicate agents from the schedule.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top