Local termination of on-system DDI's

[norlee]

Hi Guys,

Can the system be made to recognise when a user is dialling trunk access code followed by the DDI of an on-system extension and to then truncate to just the extension? so the call goes extn-extn rather than out to PSTN and back in again.

This is becoming an issue as people are using remote call control with Lync and the Lync contacts are drawn from AD where the users full PSTN number is the primary contact number.

thanks.

 

[jamie2]

[sup]12) PSTN Short Circuit - Changing the routing of a DID Number to an Extension
[/sup]
Applicable to only ShoreTel
7.0 Build 12.4.900.0 and above

Some customers want to allow their users to dial other users with their DID number.

To allow this option as well as reduce toll charge and trunk circuits, this call should automatically be turned into an extension to extension call.
When a user dials an external number that matches a DID number on the system, this feature will place the call across the IP network rather than placed out the PSTN
and back.

PSTN Short Circuit will allow one trunk access code to be specified via a custom site plan with the string ";9d", where 9 is an example trunk access code and can be
replaced with the trunk access code desired to be subject to PSTN Short Circuit. As a custom code, this needs to be entered at every site, using Support Mode Director.
If you have other numbers you want to "short circuit", you can create fake DID ranges and associated fake users (or menus, route points, etc.) to handle non-DID
numbers. For instance, if you have an 800 number for human resources, you can create a fake DID number and user to save on toll charges.

 

[norlee]

Thank you for your detailed response.