Load program to print DID's

[contl01]

IS there a LD overlay that I can use to print what DID's are associated with what DN's.

Thank you

 

[cmawbey]

if you have an IDC table built...

LD 49

req prt
type idc
dcno c/r
this will print the incoming in the left column and the dn's in the right column

 

[contl01]

When I go into LD 49, I get

req prt
type idc
cust

when I enter 0 for cust I get a sch0137

Not sure what to do here?

Thanks

 

[bhassell2000]

i believe that means you are not using and IDC table

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[contl01]

ok, any other suggestions? the reason I ask.

I have two blocks of DID's first block matches my extension numbers DN's, the second block does not match extension numbers but they do ring to the DN's. This second block the telco is mapping my WATS numbers to. I am trying to print out how the second block of DID's are mapped.

Thanks

 

[KCFLHRC]

If they aren't using an IDC table to do this then they must be using dummy ACD que's or phantoms to get the DID calls to these extensions. If you do a DNB on one of the DID numbers in this second block what does it show?

 

[contl01]

Do you mean do a DNB on one of the DN's? Not sure how to do a DNB on a DID number.

Thanks

 

[KCFLHRC]

If the DID digits don't match the extension then there is only a few ways to get the call to terminate at an extension. An IDC table, which you said there is none. Or a dummy ACD que night call forwarded to the real extension or a phantom that is DCFW to the real extension. So if it is anything other than IDC, which it looks like it is, then if you do a DNB on the actual digits coming from the Telco then it will print out where it is in the switch? So if the digits are 4000 and the extension is 5000. You would do a DNB on 5000 and it will hopefully point you in the right direction. A dummy acd que is nothing more than an ACD que with 1 agent and the NCFW prompt is pointed to the actual DN.

 

[KCFLHRC]

I meant to say do a DNB on 4000 not 5000. Not sure how to edit my first posts on this forum

 

[contl01]

Thank you, do you do the DNB in LD 11?

Thank again

 

[KCFLHRC]

LD 20

 

[trvlr1]

It is also possible that the Telco is making the change for you. If you have a PRI these are coming in to, you could monitor the D Channel and see exactly what is coming in, then work from there forward.

 

[contl01]

I appreciate the suggestions but I have turned up nothing. We don't have PRI yet that is what we are converting to. For some reason I can't determine how the other set of DID's are being mapped.

Thanks

 

[KCFLHRC]

There aren't a lot of options here. If the suggestions were looked at then it definitely appears that the Telco is changing these numbers for you. You could make a call to one of these DID numbers and let the call terminate to the phone. Then go into LD 80 and do a trace on the phone and that may tell you something. Short of that there are just a few ways to do this in a Northern Switch and unfortunately it appears that you have exhausted all those possibilities.

 

[trvlr1]

Two things I would start with:
1. PRT/DNB/xxxx (one of the ones in question) in LD 11
see if that turns anything up. Most translated numbers will show up here with the exception of IDC's, possibly as ACD or Phantoms etc.
2. Call the Telco and ask if they are converting any of those DID numbers before sending them to you, then ask what the DNIS is for that particular set of numbers.

 

[contl01]

I did the LD 80 and here is what came up, does anything stand out.

Active TN 016 0 00 05
ORIG 003 01 DID RMBR 5 1
TERM DN 271
TDTN 0 SLOT 24 PTY SLOT 28
DIAL DN 271
MAIN_PM RING AUX_PM
TALKSLOT ORIG 28 TERM 28
QUEU_CAD
CALL ID 0

 

[KCFLHRC]

The Dial DN is the key here. The PBX saw 271 inbound and terminated it on 271. Looks like the telco sent you 271.

 

[ChrisKnerr2010]

Im leaning with Trvlr on this one, what do your ACD's look like?

 

[contl01]

I will ask the telco more questions

Thank you