livelink - The Process has returned: Process Error 174: The Update Distributor process encountered

[piracha]

Hi,
The Update Distributor process encountered an Ipool error and The Process has returned: Process Error 174
as a result new files are not picked up and search function on our intranet page doesn't show anything.

Can you kindly assist me on this issue please?

Thanks

 

[ggriffit]

have you tried resynch / restart of the job ? have you reviewed the logs ? have you gone through the steps in the Search doc on the KC ? have you asked OT Support ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[piracha]

174 process error has been resolved, we have another error getting process error 230 unknown error document conversion error 230. I understand this is because of wrong file etc but is there any easy way to fix the issue?

Also some of them when throw an error a "proper index signature file does not exist for all search engines" picture attached. I have checked and admin server name on db is correct.

Our contract with OT has expired it may take time to renew so seeking assistance here.

Thanks

 

[ggriffit]

the signature issue should be rectified by resynching and then restarting the job. Sounds like you may need some focussed time on sorting out the causes behind your Index issues rather than triaging the situation.

​

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[piracha]

re-signature issue, okay I will follow your instructions.
Unknown document conversion, any easy way to find what documents are not compatible?

 

[ggriffit]

could be many reasons, have you checked the MIME Type of the document in question against supported filters etc ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[piracha]

I have managed to resolve all issues apart from Process Error 6

Enterprise Update Distributor Functions Modified
Data Flow Manager Enterprise Data Flow Manager
09/07/2021 22:40 Process Error 6

The Process has returned: Process Error 6: Unknown Update Distributor Error

Any idea what this error mean?

Thanks

 

[ggriffit]

what do the logs show ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/