Livelink error when trying to add user to folder

[shackle101]

DEBUGGING LOG entry:
04/30/2013 09:35:22 [0314377134] Done with Request on socket 1bdef8
********** $GEACWF.UserPkg.ExecuteUserSearch **********
Dispatcher error: User/Group Search Not Available.
04/30/2013 09:39:18 [0549965236] Processing Request on socket 2a32b0

Search is up and running fine.

previous discussion:
The following error is happening for an admin in our livelink environment when clicking the + icon to add a user to a folder.
"Livelink Error: Error accessing User list. [User/Group Search Not Available.]"

It just started randomly happening for the admin. Nothing has changed on their end or in our livelink environment. We are not able to replicate the error with our accounts either. User and group search is working fine as well.

Livelink Version 9.5.0.1.152

Troubleshooting: Remove/add user back, reboots of livelink nodes and search, Browser (IE8) Client side troubleshooting (cache, cookies, etc)

Nothing seems to be correcting this error. Anyone have some ideas?

Thanks!

 

[ggriffit]

Looks like a custom module involved here (GEACWF), can you provide more details on it ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[shackle101]

This should be a workflow right? I didn't design this custom tool. I can't seem to get the workflow page to load.

 

[shackle101]

Found it it's called:
GEAC Workflow 1.0.1

It is a workflow that provides users with admin rights. What would I need to send from it?

 

[appnair]

The line says this
$GEACWF.UserPkg.ExecuteUserSearch **********
Dispatcher error: User/Group Search Not Available.
what that tells Greg and me is the $ is a global and there is package UserPkg.ExecuteUserSearch
Perhaps he orphned it form the lliapi package who knows I am just guessing?

if you put in your opentext.ini debug=2 and wantlogs=true or better still if you have builder you can actually debug the problem,meaning you should be a person to understand oscript logic.Esaier would be to se if this module developer gave you notes and inadvertently any design assumptions are getting violated.

Sometimes patches form OT will change things so what would have worked need not necessarily work
Your best bet is find a oscript developer or seek OT help to repir it for a price



Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

http://www.livelink.in