I installed NAV2004 a couple of weeks ago. (I have WinXP with SP1.) The NAV scan worked, but anti-virus updates will not download. I have had an extensive e-mail correspondence with Symantec support in which they told me to do a number of things (delete "settings:liveupdate" files, turn off Microsoft XP Internet Connection Firewall, etc.). After nothing worked, they tell me to uninstall and reinstall NAV 2000.
The error message I usually get is "LU1844: Coupled groups aborted with no abort text". To me, this is meaningless, and Symantec support doesn't seem to know what it means, either.
I do not have very much confidence in Symantec support; from their answers to my e-mails, I get the impression that they don't know what's going on, and want to brush me off with one sentence answers and links to their data base which have little to do with the problem and are confusingly worded.
Has anyone out there seen similar problems? Is NAV2004 worthwhile reinstalling, or should I just forget about Norton (or try to get my money back?).
The error message I usually get is "LU1844: Coupled groups aborted with no abort text". To me, this is meaningless, and Symantec support doesn't seem to know what it means, either.
I do not have very much confidence in Symantec support; from their answers to my e-mails, I get the impression that they don't know what's going on, and want to brush me off with one sentence answers and links to their data base which have little to do with the problem and are confusingly worded.
Has anyone out there seen similar problems? Is NAV2004 worthwhile reinstalling, or should I just forget about Norton (or try to get my money back?).