Little query about VMpro and Lost Calls. 1

[cruzades]

Hi to all

We would like to eliminate the so call ghost-calls or calls that are pre-terminated by the caller so that it won't count to our legit loss calls tru CCR.

Flow:
VMPro (AA) ---- calls transfer to --- HG (Agents)

Setup:
IPO 500 release 7.0.12
VMPro (AA)
CCR
Hunt Group (Agent), Longest Waiting.


Call Scenario:

Callers calls a DID and he immediately decided to drop/cut the call after 1 or 2 rings, however this call request is still being sent by the provider that triggers our AA to answer the call and forward it to the HG (Agents), and this added to our "Lost Calls".

I'm proposing the following VMPro (AA) reconfiguration:
1. Instead of immediately transfer the call to agent, I will propose the insert another command (for the caller) to press "1" to continue.
2. Timeout will disconnect the call.

e.g.
Call ---> VMPro (Thank you for calling X services, to continue press 1), if the caller presses 1, the call will now be forwarded to HG (Agents), else the call will be immediately disconnected.

Now, my question, with the proposal above, will the "disconnected" call be added still to our "Lost Calls" tru CCR?

Thanks in advance.

 

[intrigrant]

No, only calls ringing the CCR group are counted.

If it ain't dutch it ain't much

 

[cruzades]

Ok, thanks intrigrant