Listing agents is a Particular Skill Set 4

[welshman213]

Help! please....

I am new to this and dont know much (yet) about the definity.
I am trying to find out all the users in a particular skill set. We have 3 or 4 different skill sets, and I want to list all users in say skill 6, is this possible?

Thanks

Welshman

John

 

[telcoguy]

If you have CMS this should show up in several reports,
on the definity do a "list usage hunt XX"
This will show you all objects linked to a specific hunt group/Skill.


Rob

 

[EPalle]

Yes it is..

the command is: list usage hunt-group xx
where xx is the split number.

This will give you a complete list of all the agents that are able to login into split xx.

You don't need to type the complete command: li us hu xx will do fine.

Hope this helps,
Erik.

 

[altender]

you can use the command: list agents. Thhis will give you a list of all the agents, if they are logged in, and what skill they belong to.

 

[welshman213]

Thanks guys,

This is what I was looking for, like i said I am new to all of this so you will be hearing from me quiet a bit.
I dont suppose anyone could recommend a good course or books, I am doing the Advance System administrators course next week, but anything else would be very well recieved.

Thanks again

Welshman

John Williams

P.S sorry about so many star's, but thats what you all are... )