Hi
I have a client who has asked if we can set up a coaching solution for their call centre team.
IP500. IP handsets.
Supervisor wants to break in to an active call, listen, guide the agent (whispering in their ear without the 3rd party hearing them) and have the ability if need be to take over the call completely and talk with the end user.
Preferably all without having to hang up and break back in to the call.
I have been told by my distributor that the IP Office cannot do this, anyone out there clever enough to know how this might be possible...??
thanks
Paul
I have a client who has asked if we can set up a coaching solution for their call centre team.
IP500. IP handsets.
Supervisor wants to break in to an active call, listen, guide the agent (whispering in their ear without the 3rd party hearing them) and have the ability if need be to take over the call completely and talk with the end user.
Preferably all without having to hang up and break back in to the call.
I have been told by my distributor that the IP Office cannot do this, anyone out there clever enough to know how this might be possible...??
thanks
Paul