Listening to the same announcement at the same time for multiple users

[George FA]

Here is the business task high level overview:
There is a manufacture with several hundred workers. Upon a certain event (alarm, emergenecy, big boss wish, whatsoever) workers should get informed promptly by calling to predefined number with announcement.
Now customer reports an issue is that if one caller is listeinig to the annuoncemet, the next caller has to wait in a queue until the first caller ends the call.
Bur this is unacceptable, customer wants all users (10, 20 ... 100) would independently listen to the same aunnouncement, played for each of them from the very begginig

I do remeber it was quit easy to implement on Aura enviroment with "barge-in" announcement type. What about IP Office world? Is it possible in Voice Mail Pro?

 

[IPOTS]

This will be restricted to the number of external lines available as well as vmpro channels.
If this announcement was recorded on a generic module the limit would be VM channels.
Where is this message currently being recorded?

 

[sizbut]

? Call me stupid (its been that sort of week) but what sort of 'informed promptly' system for telling people about an emergency requires waiting for them to call in? Just page the poor buggers if its truly urgent.

And if they want to do it by using Announcements with Synchronize calls on, then they need to keep the announcements short ("Building on fire, leave now" or "Big boss on the prowl"), so that every time it restarts it will bring in any new callers waiting. They can also get sneaky and split it over two announcements with a minimal gap.

Stuck in a never ending cycle of file copying.

 

[George FA]

Thank you, IPOTS. your answer gives me at least a hope that it can be done. Surely I uderstand the limit caused by VM Pro ports and/or avalible trunk channel.
But this is OK, that is what I can expalain to the customer. Now I need a broader hint - how can I do that?

 

[IPOTS]

The administration guide will describe the number of channels available depending on the VMPro you are using.

https://ipofficekb.avaya.com/busine...il_tech/Administering Voicemail Pro_en-us.pdf

Bottom of page 18

You can build a "Generic" module in VMPro to play the announcement. This can be changed via an Edit Play list so the user can change the greeting via a short code or menu option.
Build a short code to the Generic module containing the recording to be played. Create a phantom user and unconditionally call forward to that short code so users can dial it to hear the recording.
VMPro channel licenses available can be found under the license tab or in System Status under Resources.

 

[budbyrd]

I don't work for an Avaya dealer anymore so I can't test to see if this would work. A VM Pro module that does a post dial action that calls a conference and plays the message. It would be limited to 64 parties but it is just a thought.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[George FA]

Thank you again, IPOTS, thank you budbyrd,

I do have a lab, so I can try to implement your recommendations. I surely reply upon results