Listening to CallPilot messages w/ Desktop Messaging

[is2teli]

NOt sure whcih forum to ask CallPilot issue:
just installed CallPilot desktop messaging on users' machines. Gave them mailbox class for desktop messaging. They access from Outlook fine. Problem is only with 3 of 16 of the users... when they go to listen to message from telephone. . From PC is fine.Error message pops up 'Destination is restricted or does not exist'. Other users can listen via telephone fine and there are 8 CallPilot Agents configured. Is there something in the CLS? 1 is an ACD phone, 1 has a DID and DN, 3rd is ACD w/DID.

 

[johnpoole]

Problem is only with 3 of 16 of the users

the problem is with the users pc or pc login permissions. the cp does not ckeck station class before allowing access via desktop as opposed to station voice access

john poole
bellsouth business
columbia,sc

 

[mluckie1]

I would check the RPL's in Callpilot. That leading digit may just be restricted in the RPL(Restriction Permission List) for Desktop.

 

[is2teli]

I reinstalled desktop messaging client and still receiving 'Destination is restricted or does not exist'.
In CP Desktop Messaging Properties, Under Audio tab>Telephone Number field I removed the user's extension and entered my ext which CP Agent was able to ring. Why can it ring my extension and not their own?

mluckie1 -the CPAgents are 7401 through 7408 which in RPL, 7 is there(hope this was what you were talking about).
Thanks for your help

 

[pbcc1]

Possibly the "Computer" is not checked for audio output.
Look under Outlook, Tools, email accounts, click next, call pilot, change, audio,and "computer should be checked

 

[is2teli]

There's two options to be able to listen to messages, telephone or computer. Computer works but telephone receives error 'Destination is restricted or does not exist'

 

[mluckie1]

Make sure that "7" is not in the Restriction, top block of numbers in the RPL. Check the mailbox class of service. At the end it will tell you what the RPL is for Desktop and Delivery to Telephone. Check both RPL's and make sure 7 is not restricted.

 

[is2teli]

The Desktop Mailbox class RPL is set for Local. Under Local RPL, 7 is in permissions

 

[mluckie1]

Is Delivery to Telephone using the same RPL? I think that is the Table it uses.

 

[is2teli]

Yes, in mailbox class, under RPLs, I have it set to use the LOCAL rpl which has permissions for 7. I installed 3 more and all 3 are having same issues.

 

[mluckie1]

What release of callpilot? Can you capture and post one of the Mailboxes that's not working?

 

[is2teli]

Sure. Server 02.01.27 Client is 2.50.06.12
Did you need the tn printout or the CallPilot mb settings?
Thanks again

 

[acewarlock]

Does it requier Keycodes

 

[is2teli]

acewarlock - no I don't think so and... sorry not sure where I can double check it.

 

[mluckie1]

The CP Mailbox.

 

[is2teli]

If this isn't what you're asking, let me know but this is what I could get w/out attachment:
First Name*: Cheryl
Initial(s):
Last Name*: Kerrington
Comments:
Title:
Department:

Admin
Administration Type: No Administration Rights

User Administration
Mailbox Class Administration
Shared Distribution List Administration
Server Settings Administration
Backup/Restore Administration
Service Directory Number Administration
Alarm Monitor Administration
Event Browser Administration
Performance Monitor Browser Administration
Maintenance Administration
Multimedia Monitor Administration
Channel Monitor Administration
Message Delivery Configuration Administration
Message Network Configuration Administration
Message Delivery Status Administration
Internet Mail Clients Administration
External Email Server Administration
Messaging Administration
Dialing Information Administration
Holidays Administration
Outcalling Administration
Restriction Permision List Administration
System Prompt Customization Administration
Security Administration
Reporter Administration
Config Wizard Administration
Application Builder Administration
My CallPilot Administration

Mailbox
Mailbox Number*: 132
Mailbox Class: Desktop Messaging Class Details
Language: English(American)
Location Name: Untitled
Mailbox File System Volume ID: 1
DNs
Extension DN 1: 132 Auto Logon
Extension DN 2: 4434 Auto Logon
Extension DN 3: Auto Logon
Extension DN 4: Auto Logon
Extension DN 5: Auto Logon
Extension DN 6: Auto Logon
Extension DN 7: Auto Logon
Extension DN 8: Auto Logon
MWI DN: 132
Callback DN: 132
Revert DN: 0

Setup
Short Prompts:
DTT DTMF confirmation required: X
Auto play:
Play call answering instruction prompt:
Auto deletion of invalid PDL addresses: X
Name dialable by external callers: X
Callers notified of busy line:
E-mail by Phone Voice Gender:X Male
Female
Message waiting indication options: All new incoming messages
Block Incoming Messages: X Never
Only if the temporary absence greeting is recorded
Always
Block Message Call Handling: X Transfer caller to revert DN
Disconnect caller after greeting

Remote Notification
Remote Notification On:
Status: Off
Target Number:
Message Type: Any new messages
Device Type: Telephone
Personal Identification Number:
Callback Number:

Days Active: Mon Tues Wed Thu Fri Sat Sun
Time Period:
( Eastern Time ) From :
To :
From :
To :

Security
Login Status: Enabled
Time of Last Login: Tuesday, June 07, 2005 11:20:26 AM Eastern Time
Invalid Login Attempts: 0
Password Last Changed: Wednesday, March 16, 2005 9:35:22 AM Eastern Time

Status
Storage used: 3.00 %
Total Available: 15 minutes
Total system resources used: 0.45 minutes
Greetings
Personal Verification: Not Recorded
Internal Personal Greeting: Recorded
External Personal Greeting: Recorded
Temporary Absence Greeting: Not Recorded
Temporary Absence Greeting Expiry: Not Set

 

[mluckie1]

Is this a 3 digit extension number? Are all of the ones that are not working 3 digit? If that is the correct MB and you can dial that number internally make sure that 1 isnot restricted. Please send the MB class of service. Callpilot will try to dial the MB number.

 

[is2teli]

staring at me right in the face....1 is in the restricted list. I will change that. Two of the extensions that aren't working start with 2 which is in permissions. I'll repost thx

 

[MemphisMama]

is2teli-

hello- Can you please let me know how to print the CallPilot mailbox settings as you have in this thread?

thanks!
MM