hummer3331973
Technical User
Hello-
Our incoming calls are not going in to the voicemail. At the same time, when I call the hunt group to check my voicemail, I only get a busy tone. I checked the analog ports facing it and they are all "on-hook" and when I call them directly (not through the hunt group) they will just ring forever.
I have already rebooted the Audix and reseat the CLAN of our Definity PBX but nothing changed. We have a power failure last week and I'm not sure if this messed-up our Voicemail.
Any ideas will be helpful. We are using AUDIX LX R1.1. Under System verification, here is what I found:
Our incoming calls are not going in to the voicemail. At the same time, when I call the hunt group to check my voicemail, I only get a busy tone. I checked the analog ports facing it and they are all "on-hook" and when I call them directly (not through the hunt group) they will just ring forever.
I have already rebooted the Audix and reseat the CLAN of our Definity PBX but nothing changed. We have a power failure last week and I'm not sure if this messed-up our Voicemail.
Any ideas will be helpful. We are using AUDIX LX R1.1. Under System verification, here is what I found:
Code:
Verification Info :
System status of VM
AUDIX(R) OFF LINE
System status of ela
/ela/registration/sys_stat/bin/status: The enhanced list software is NOT running.
System status of iim
Internet Messaging is currently: Stopped
Percent of /var space in use (contains queues): 0.0%
Number of incoming messages in queue: 0
Number of outgoing messages in queue: 0
Number of SMTP receive sessions running: 0
Number of SMTP send sessions running: 0
Number of POP3 sessions running: 0
System status of mtce
Begin System Verification Checks -
File System Capacity Check Passed
IPC queue check passed
System status of vs
Voice System is Up
Number of Purchased Voice Ports 8
Number of Voice Ports In Service 8
Available Hours of Speech 476
Used Hours of Speech 16
Maximum Hours of Speech 492
switch_link : LAN
switch_release :DEFINITY OVERLAN
Switch Number Link Status Session Status
1 UP UP
Number of Available Text-to-Speech Sessions 4