Hi Everyone,
I've been administering two BCMs at different location. I was able to figure out the basic procedures with help from the documentation and this site. Something I am not able to find/understand is how calls are handled from one BCM to another over a WAN. Both sites have access to the internet as well as a VPN between them over a different circuit. All internal network traffic runs on this VPN.
We have two sites, A and B. The system was installed and setup way before I started with the company. If I dial an existing extension from site A to site B, it works. If I create a new extension at site B, I am not able to ring that phone from site A.
We also have a Call Center configured and I am not able to find anything in the BCM that relates to the Call Center.
Any guidance would be a great help.
boB
I've been administering two BCMs at different location. I was able to figure out the basic procedures with help from the documentation and this site. Something I am not able to find/understand is how calls are handled from one BCM to another over a WAN. Both sites have access to the internet as well as a VPN between them over a different circuit. All internal network traffic runs on this VPN.
We have two sites, A and B. The system was installed and setup way before I started with the company. If I dial an existing extension from site A to site B, it works. If I create a new extension at site B, I am not able to ring that phone from site A.
We also have a Call Center configured and I am not able to find anything in the BCM that relates to the Call Center.
Any guidance would be a great help.
boB