Lines not disconnecting

[teleman]

Have a customer with a new Mics/ 5.0 software. System has been in for 2 weeks and lines keep going dead, one or two a day. Lines have to be manually released from lockout at CO. After lots of head scratching I believe what is happening is the staff at this resort are ending calls, but not hanging up the call and taking next call. The previous call is going on hold with no one on it. After awhile, when the line has been on hold for sometime, it is usually dead. I've checked that full auto hold is not on, supervision is on. Why is the system just not dropping the line??
Thanks for any imput.
Teleman

 

[mcrackin]

Go into your line setting and set up the line for supervision. By default the line are setup as unsupervised. This means dont look for a disconnect signal from the phone company. Setting it up as sepervised should take care of this problem (as long as the phone company is sending you disconnect. If you have any question feel free to ask.

Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com

 

[teleman]

AS I tried to tell Ma Bell it was their problem, it took 1 1/2 weeks for them to finally amitt that the DMS 10 switch out at the road did not support disconnect supervision. Numerous days and swapping out software and equipment, they could have saved me a lot of headachs.

Teleman