Lines Locked Up - How do I clear them?

[keithjr]

I currently have a line locked up. You pick up the phone, and it thinks that the phone is always connected, even when you hang up. Extention 7255 is having the problems right now. Here is some info on the connection:

<LSCOP:EQU=5-1-30-01;
LIM SWITCH MULTIPLE POSITION DATA

EQU ATTN CONNECTION STATUS CONTROLLER ADDR
A B LIM UNIT PTR
5-1-30-01 5-0-10-18 2 SERIAL 5 ELP6 H'019A
END

<

Now you can do LSCOP on the other EQU number that it thinks that it is connected to and

<LSCOP:EQU=5-0-10-18;
LIM SWITCH MULTIPLE POSITION DATA

EQU ATTN CONNECTION STATUS CONTROLLER ADDR
A B LIM UNIT PTR
5-0-10-18 NOT CONNECTED
END

<

RFBIO does not work to release it. LSCOE:EQUA=5-1-30-1,EQUB=5-0-10-18,CTYPE=3; Does not work either.

I was looking through some tickets of our help desk system and every time that he had a no dial tone ticket, he said that he restarted the program unit of the ptr address.

Example:
No dial tone. Reset program unit H'273.
Restarted program unit H'25C.
etc... All of these are analog extensions.

I try RFPUI:LIM=5,UNIT=H'019A; and that doesnt like the unit, and also with unit as 019A....

I do not want to restart ELP6 since it will cut out phone service to do so, and it seems that it can be done without having to do so, but of course since he was fired he is unwilling to share his knowledge with us, and I have to figure out a way how to do it.

Can anyone help us out?

 

[lancbomb]

that is not a program unit it is a pointer.

program unit for digital phones is KLP1T
for analogue is ELP6

 

[alchohaz]

What software level are you working at AND what does a SUSIPIR=7255; show?

I have some SACOS commands for lock ups in BC9 where the SUSIP show's Traffic status as "IDLE" and Line Status as "Busy", and combinations there of.

 

[keithjr]

<SUSIPIR=7255;
STATUS INFORMATION AT 13:23:49 14APR04

DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO

7255 ATS REGISTER #019A BUSY #02BC BSY,NAN MEW ACT

END

I believe we have bc9, but I am unsure, since we are in the middle of an upgrade. Hope this info can help you help me.

 

[alchohaz]

That line state looks OK for a phone that is about to make a call. The clear codes i have are for Digital phones.

Looking at this, i would grab a Test Butt, and jack into the Krone Frame at 5-1-30-01 and switch the rocker a couple of times to try and get dial tone.. if you don't have a test butt, then unplug the phone, and leave it unplugged over night.. even better disconnect at the Frame and leave over night.. It looks to me like simple Line Lock, which is caused by either faulty handset, cabling or line card.

Hope that helps.

 

[keithjr]

sadly, hooking on the frame with a test set and trying to get dial tone multiple times wont work..

I have been looking at memory unit H'019A in SACOP, and the results for that address are:

<SACOP:LIM=5,UNIT=ELP6,ADDR=019A,SECTOR=DS;


ADDRESS 0 1 2 3 4 5 6 7 8 9 A B C D E F ISO
00000190 FF FF FF FF FF 00 00 00 AA 55 AA 55 AA FF FF FF .........U.U....
END

<SACOP:LIM=5,UNIT=ELP6,ADDR=019A,SECTOR=PROG;
MEMORY CONTENT ON ADDRESS POSITION

EXE A

ADDRESS 0 1 2 3 4 5 6 7 8 9 A B C D E F ISO
00000190 4A 8B 00 00 00 00 00 00 49 E0 00 00 48 12 00 00 J.......I...H...
END

<SACOP:LIM=5,UNIT=ELP6,ADDR=019A,SECTOR=REL;
MEMORY CONTENT ON ADDRESS POSITION

EXE A

ADDRESS 0 1 2 3 4 5 6 7 8 9 A B C D E F ISO
00000190 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
END

<


any help? maybe I could see what you do to disconnect the digital phone and try to replicate it for the analog, it would at least be a start

 

[SYAR2003]

Restart UNIT=DTR
and UNIT=DEM
And the interface unit UNIT=ELP6

..

 

[SYAR2003]

Sorry typo error
UNIT=DER
UNIT=DEM
UNIT=ELP6

...

 

[keithjr]

I did RFPUI:LIM=5,UNIT=ELP6; this morning when nobody was here and it worked. Too bad I cant find a way that wont drop calls :/