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cheikhdtn

Technical User
May 17, 2018
99
DZ
Hi
We have meridian 11 nortel C51 and two M2250 consoles, the problem is that each time a analog line works well, but makes the return and it rings alone on the console, when the operator picks up the handset nothing. It has become annoying. Is it the LD 16 or LD 14 programming or that is to say missing parameters or is it something else?
 
Sounds like you might have a loop issue. Have you checked the recent change history to see if any new lines or stations were added? Also, try disconnecting a console for a while to see if the problem persists. Could be a bad phone too.
 
@cheikhdtn - if you could detail the call flow, it will make it easier to give suggestions. Is this a call forwarded to the analog set from the console, etc..
 

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