I have read numerous threads on setting up line side T1's for dialogic cards and followed the steps. My first question is what is this adapter called and where do I get it? The following is a trace of my two identical VDN's. The 01a13 Ds1 is the orginal config of the production IVR, changed the line coding field to ami-zcs for 02a13 per other threads I have read about thread690-530780.
LIST TRACE
time data
15:53:35 G711MU ss
ff ps:20
rgn:1 [10.50.0.3]:3214
rgn:1 [10.10.97.8]:2472
15:53:37 dial 4020
15:53:37 term vector 121 cid 0x27fd
15:53:38 active station 4807 cid 0x27fd
VOIP data from: [10.10.97.8]:2472
15:53:47 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
15:53:47 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
15:53:51 idle station 3429 cid 0x27fd
time data
15:54:53 G711MU ssff ps:20
rgn:1 [10.50.0.3]:3214
rgn:1 [10.10.97.14]:2996
15:54:54 dial 5020
15:54:54 term vector 621 cid 0x2810
VOIP data from: [10.10.97.14]:2996
15:55:06 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
15:55:06 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.10.97.14]:2996
15:55:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
15:55:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
15:55:16 idle station 3429 cid 0x2810
Location: 02A13 Name: CLMB-SYNT IVR
Bit Rate: 1.544 Line Coding: ami-zcs
Line Compensation: 1 Framing Mode: d4
Signaling Mode: robbed-bit
Interface Companding: mulaw
Idle Code: 11111111
Slip Detection? n Near-end CSU Type: other
Echo Cancellation? n
************************************************************
Location: 01A13 Name: SYNTELLECT IVR
Bit Rate: 1.544 Line Coding: b8zs
Line Compensation: 1 Framing Mode: d4
Signaling Mode: robbed-bit
Interface Companding: mulaw
Idle Code: 11111111
Slip Detection? n Near-end CSU Type: other
Echo Cancellation? n
It seems like I can not get these virtual stations to show up in my trace for test ivr server...hits vector and never rings DS1FD station type. Below is stare and compare data between production and test ivr. The 4800 series is the working production environment.
Extension: 4800 Lock Messages? n BCC: 0
Type: DS1FD Security Code: TN: 1
Port: 01A1301 Coverage Path 1: COR: 40
Name: IVR CHAN 1 Coverage Path 2: COS: 5
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 4
Off Premises Station? y
R Balance Network? n
Survivable COR: internal
Survivable Trunk Dest? y
FEATURE OPTIONS
LWC Reception: none
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication: y
Per Button Ring Control? n Att. Call Waiting Indication: y
Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number? y
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi
Coverage After Forwarding? s
Multimedia Early Answer? n
Emergency Location Ext: 4800
Bridged Appearance Origination Restriction? n
ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For Internal Calls To: n
External Calls To: n
Busy For Internal Calls To: n
External Calls To: n
No Reply For Internal Calls To: n
External Calls To: n
SAC/CF Override: n
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr
************************************************************
Extension: 5800 Lock Messages? n BCC: 0
Type: DS1FD Security Code: TN: 1
Port: 02A1301 Coverage Path 1: COR: 40
Name: CLMB-IVR CHAN 1 Coverage Path 2: COS: 5
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 4
Off Premises Station? y
R Balance Network? n
Survivable COR: internal
Survivable Trunk Dest? y
FEATURE OPTIONS
LWC Reception: none
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication: y
Per Button Ring Control? n Att. Call Waiting Indication: y
Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number? y
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi
Coverage After Forwarding? s
Multimedia Early Answer? n
Emergency Location Ext: 5800
Bridged Appearance Origination Restriction? n
ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For Internal Calls To: n
External Calls To: n
Busy For Internal Calls To: n
External Calls To: n
No Reply For Internal Calls To: n
External Calls To: n
SAC/CF Override: n
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr
************************************************************
Login ID: 4850 AAS? y
Name: IVR EXT 4800 AUDIX? n
TN: 1 LWC Reception: none
COR: 30 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
Port Extension: 4800 LoginID for ISDN/SIP Display? y
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :
WARNING: Agent must log in again before changes take effect
AGENT LOGINID
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n
SN RL SL SN RL SL SN RL SL SN RL SL
1: 28 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52:
8: 23: 38: 53:
9: 24: 39: 54:
10: 25: 40: 55:
11: 26: 41: 56:
12: 27: 42: 57:
13: 28: 43: 58:
14: 29: 44: 59:
15: 30: 45: 60:
************************************************************
Login ID: 5850 AAS? y
Name: CLMB-IVR EXT 5800 AUDIX? n
TN: 1 LWC Reception: none
COR: 30 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
Port Extension: 5800 LoginID for ISDN/SIP Display? y
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :
WARNING: Agent must log in again before changes take effect
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n
SN RL SL SN RL SL SN RL SL SN RL SL
1: 38 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52:
8: 23: 38: 53:
9: 24: 39: 54:
10: 25: 40: 55:
11: 26: 41: 56:
12: 27: 42: 57:
13: 28: 43: 58:
14: 29: 44: 59:
15: 30: 45: 60:
************************************************************
Group Number: 28 ACD? y
Group Name: IVR OPTION 1 Queue? y
Group Extension: 4228 Vector? y
Group Type: ead-mia
TN: 1
COR: 30 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: 1 Port:
Time Warning Threshold: Port:
Skill? y Expected Call Handling Time (sec): 180
AAS? y Service Level Target (% in sec): 80 in 30
Measured: both
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
Interruptible Aux Threshold: none
Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
LWC Reception: none AUDIX Name:
Message Center: none
************************************************************
Group Number: 38 ACD? y
Group Name: CLMB-IVR OPTION 1 Queue? y
Group Extension: 4338 Vector? y
Group Type: ead-mia
TN: 1
COR: 30 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: 1 Port:
Time Warning Threshold: Port:
Skill? y Expected Call Handling Time (sec): 180
AAS? y Service Level Target (% in sec): 80 in 30
Measured: both
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
Interruptible Aux Threshold: none
Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
LWC Reception: none AUDIX Name:
Message Center: none
************************************************************
Number: 121 Name: IVR Option 1
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing silence
02 goto step 8 if available-agents in skill 28 = 0
03 goto step 8 if staffed-agents in skill 95 > 0
04 converse-on skill 28 pri m passing 2 and none
05 collect 4 digits after announcement none for none
06 route-to digits with coverage n
07 stop
08 route-to number 4705 with cov n if unconditionally
09 stop
10
************************************************************
Number: 621 Name: IVR OPTION 1
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing silence
02 goto step 8 if available-agents in skill 38 = 0
03 goto step 8 if staffed-agents in skill 95 > 0
04 converse-on skill 38 pri m passing 2 and none
05 collect 4 digits after announcement none for none
06 route-to digits with coverage n
07 stop
08 route-to number 5705 with cov n if unconditionally
09 stop
10
************************************************************
Extension: 4020
Name*: IVR Option 1
Destination: Vector Number 121
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 21
TN*: 1
Measured: both
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*:
BSR Application*:
BSR Available Agent Strategy*: 1st-found
BSR Tie Strategy*: system
Observe on Agent Answer? y
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC Predictive Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
VDN Time-Zone Offset*: + 00:00
Daylight Savings Rule*: system
************************************************************
Extension: 5020
Name*: CLMB-IVR OPTION 1
Destination: Vector Number 621
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 21
TN*: 1
Measured: both
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*:
BSR Application*:
BSR Available Agent Strategy*: 1st-found
BSR Tie Strategy*: system
Observe on Agent Answer? y
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC Predictive Calls? n
Pass Prefixed CPN to VDN/Vector*? system
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
VDN Time-Zone Offset*: + 00:00
Daylight Savings Rule*: system
My final question is everywhere I see the correct pin-out for the cable off the T1 card from amphenol to RJ48 is below.
Pin 48…………. Pin 1
Pin 23…………. Pin 2
Pin 47…………. Pin 5
Pin 22…………. Pin 4
I have taken Lucent H600-307 cut off adapter and using this pin out
Pin 48…………. Pin 2 Org/w
Pin 23…………. Pin 1 Org
Pin 47…………. Pin 4 Bl/w
Pin 22…………. Pin 5 Bl
Case=Brwn Pin 8 Brwn
This is what continuity tests have shown in production environment. Used this cable in production environment and it works. When use in test server environment never can hear any voice files being read at far end. The call just hangs at the VDN until user terminates call. Any help would be greatly appreciated.
LIST TRACE
time data
15:53:35 G711MU ss
ff ps:20rgn:1 [10.50.0.3]:3214
rgn:1 [10.10.97.8]:2472
15:53:37 dial 4020
15:53:37 term vector 121 cid 0x27fd
15:53:38 active station 4807 cid 0x27fd
VOIP data from: [10.10.97.8]:2472
15:53:47 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
15:53:47 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
15:53:51 idle station 3429 cid 0x27fd
time data
15:54:53 G711MU ss
ff ps:20rgn:1 [10.50.0.3]:3214
rgn:1 [10.10.97.14]:2996
15:54:54 dial 5020
15:54:54 term vector 621 cid 0x2810
VOIP data from: [10.10.97.14]:2996
15:55:06 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
15:55:06 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.10.97.14]:2996
15:55:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
15:55:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
15:55:16 idle station 3429 cid 0x2810
Location: 02A13 Name: CLMB-SYNT IVR
Bit Rate: 1.544 Line Coding: ami-zcs
Line Compensation: 1 Framing Mode: d4
Signaling Mode: robbed-bit
Interface Companding: mulaw
Idle Code: 11111111
Slip Detection? n Near-end CSU Type: other
Echo Cancellation? n
************************************************************
Location: 01A13 Name: SYNTELLECT IVR
Bit Rate: 1.544 Line Coding: b8zs
Line Compensation: 1 Framing Mode: d4
Signaling Mode: robbed-bit
Interface Companding: mulaw
Idle Code: 11111111
Slip Detection? n Near-end CSU Type: other
Echo Cancellation? n
It seems like I can not get these virtual stations to show up in my trace for test ivr server...hits vector and never rings DS1FD station type. Below is stare and compare data between production and test ivr. The 4800 series is the working production environment.
Extension: 4800 Lock Messages? n BCC: 0
Type: DS1FD Security Code: TN: 1
Port: 01A1301 Coverage Path 1: COR: 40
Name: IVR CHAN 1 Coverage Path 2: COS: 5
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 4
Off Premises Station? y
R Balance Network? n
Survivable COR: internal
Survivable Trunk Dest? y
FEATURE OPTIONS
LWC Reception: none
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication: y
Per Button Ring Control? n Att. Call Waiting Indication: y
Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number? y
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi
Coverage After Forwarding? s
Multimedia Early Answer? n
Emergency Location Ext: 4800
Bridged Appearance Origination Restriction? n
ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For Internal Calls To: n
External Calls To: n
Busy For Internal Calls To: n
External Calls To: n
No Reply For Internal Calls To: n
External Calls To: n
SAC/CF Override: n
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr
************************************************************
Extension: 5800 Lock Messages? n BCC: 0
Type: DS1FD Security Code: TN: 1
Port: 02A1301 Coverage Path 1: COR: 40
Name: CLMB-IVR CHAN 1 Coverage Path 2: COS: 5
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 4
Off Premises Station? y
R Balance Network? n
Survivable COR: internal
Survivable Trunk Dest? y
FEATURE OPTIONS
LWC Reception: none
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication: y
Per Button Ring Control? n Att. Call Waiting Indication: y
Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number? y
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi
Coverage After Forwarding? s
Multimedia Early Answer? n
Emergency Location Ext: 5800
Bridged Appearance Origination Restriction? n
ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For Internal Calls To: n
External Calls To: n
Busy For Internal Calls To: n
External Calls To: n
No Reply For Internal Calls To: n
External Calls To: n
SAC/CF Override: n
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr
************************************************************
Login ID: 4850 AAS? y
Name: IVR EXT 4800 AUDIX? n
TN: 1 LWC Reception: none
COR: 30 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
Port Extension: 4800 LoginID for ISDN/SIP Display? y
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :
WARNING: Agent must log in again before changes take effect
AGENT LOGINID
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n
SN RL SL SN RL SL SN RL SL SN RL SL
1: 28 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52:
8: 23: 38: 53:
9: 24: 39: 54:
10: 25: 40: 55:
11: 26: 41: 56:
12: 27: 42: 57:
13: 28: 43: 58:
14: 29: 44: 59:
15: 30: 45: 60:
************************************************************
Login ID: 5850 AAS? y
Name: CLMB-IVR EXT 5800 AUDIX? n
TN: 1 LWC Reception: none
COR: 30 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
Port Extension: 5800 LoginID for ISDN/SIP Display? y
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :
WARNING: Agent must log in again before changes take effect
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n
SN RL SL SN RL SL SN RL SL SN RL SL
1: 38 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52:
8: 23: 38: 53:
9: 24: 39: 54:
10: 25: 40: 55:
11: 26: 41: 56:
12: 27: 42: 57:
13: 28: 43: 58:
14: 29: 44: 59:
15: 30: 45: 60:
************************************************************
Group Number: 28 ACD? y
Group Name: IVR OPTION 1 Queue? y
Group Extension: 4228 Vector? y
Group Type: ead-mia
TN: 1
COR: 30 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: 1 Port:
Time Warning Threshold: Port:
Skill? y Expected Call Handling Time (sec): 180
AAS? y Service Level Target (% in sec): 80 in 30
Measured: both
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
Interruptible Aux Threshold: none
Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
LWC Reception: none AUDIX Name:
Message Center: none
************************************************************
Group Number: 38 ACD? y
Group Name: CLMB-IVR OPTION 1 Queue? y
Group Extension: 4338 Vector? y
Group Type: ead-mia
TN: 1
COR: 30 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: 1 Port:
Time Warning Threshold: Port:
Skill? y Expected Call Handling Time (sec): 180
AAS? y Service Level Target (% in sec): 80 in 30
Measured: both
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
Interruptible Aux Threshold: none
Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
LWC Reception: none AUDIX Name:
Message Center: none
************************************************************
Number: 121 Name: IVR Option 1
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing silence
02 goto step 8 if available-agents in skill 28 = 0
03 goto step 8 if staffed-agents in skill 95 > 0
04 converse-on skill 28 pri m passing 2 and none
05 collect 4 digits after announcement none for none
06 route-to digits with coverage n
07 stop
08 route-to number 4705 with cov n if unconditionally
09 stop
10
************************************************************
Number: 621 Name: IVR OPTION 1
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing silence
02 goto step 8 if available-agents in skill 38 = 0
03 goto step 8 if staffed-agents in skill 95 > 0
04 converse-on skill 38 pri m passing 2 and none
05 collect 4 digits after announcement none for none
06 route-to digits with coverage n
07 stop
08 route-to number 5705 with cov n if unconditionally
09 stop
10
************************************************************
Extension: 4020
Name*: IVR Option 1
Destination: Vector Number 121
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 21
TN*: 1
Measured: both
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*:
BSR Application*:
BSR Available Agent Strategy*: 1st-found
BSR Tie Strategy*: system
Observe on Agent Answer? y
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC Predictive Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
VDN Time-Zone Offset*: + 00:00
Daylight Savings Rule*: system
************************************************************
Extension: 5020
Name*: CLMB-IVR OPTION 1
Destination: Vector Number 621
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 21
TN*: 1
Measured: both
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*:
BSR Application*:
BSR Available Agent Strategy*: 1st-found
BSR Tie Strategy*: system
Observe on Agent Answer? y
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC Predictive Calls? n
Pass Prefixed CPN to VDN/Vector*? system
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5
VDN Time-Zone Offset*: + 00:00
Daylight Savings Rule*: system
My final question is everywhere I see the correct pin-out for the cable off the T1 card from amphenol to RJ48 is below.
Pin 48…………. Pin 1
Pin 23…………. Pin 2
Pin 47…………. Pin 5
Pin 22…………. Pin 4
I have taken Lucent H600-307 cut off adapter and using this pin out
Pin 48…………. Pin 2 Org/w
Pin 23…………. Pin 1 Org
Pin 47…………. Pin 4 Bl/w
Pin 22…………. Pin 5 Bl
Case=Brwn Pin 8 Brwn
This is what continuity tests have shown in production environment. Used this cable in production environment and it works. When use in test server environment never can hear any voice files being read at far end. The call just hangs at the VDN until user terminates call. Any help would be greatly appreciated.
