Line ring to private extension, needs to go to voicemail

[gokussx4]

I have a line that is dedicated to a user and it rings and shows for only that person but that persons voicemail doesn't pickup that line if busy or no answer. Is there anyway to accomplish this? Thanks

 

[jerryreeve]

do other calls to the same extension go to the mailbox?

did you program the line as a private line?



----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

Mind like a Steel trap - Once used forever clamped shut.

 

[gokussx4]

No other calls do not go to voicemail unless they are put directly into the VM of that extension. The line is programmed as a private line to that extension.

 

[Roldan]

you need to program it then. It's done in Terminal&Sets>Capabilities>Fwd no answer.

Louie Roldan

http://www.4vertex.com

 

[gokussx4]

I think you are misunderstanding. I want the line 090 to go to ext 247's voicemail. What you are describing is a fwd no answer to another ext when 247 doesn't pick up.

 

[Roldan]

No, you need to follow my steps but in fwd no answer you need to put in the VM ext number.

Louie Roldan

http://www.4vertex.com

 

[gokussx4]

when i do that it doesn't allow me to put in the ext 247. I went to the config menu terminals and sets> set 247 (the set i would be working on) fwd no answ option. When i try to press in 247 only 24 shows up.

 

[Roldan]

you need to know the extension of the voicemail system that is what you put under fwd no ans. do a feature 985 and you'll see what the vm extension is.

Louie Roldan

http://www.4vertex.com

 

[DTone]

Feature 985 to find VM DN

 

[gokussx4]

That's the thing that is being misunderstood here. I don't want it to go to the main vm system, I want it to go directly to VM box 247 which is ext 247's VM box. Make sense?

 

[Roldan]

Yes, it makes perfect sense, but what I am telling you is how you get this accomplished.

Louie Roldan

http://www.4vertex.com

 

[gokussx4]

You guys are great! Sorry for the trouble there, I just didn't quite understand the DN part. Thanks so much!