Line reduction

[CombatKev]

Hello,

I run the IT for a small company in the UK, we have a mitel 3300 phone system with previously 100 phones,

However now we are only a small engineering office of 7 people,
We currenly have an ISDN 30 line to provide the 100 lines,

But as we only have 7 people now I would like to reduce the 100 lines down to 20, I have spoken to BT they said that I can reduce the lines to the 20.

the first number will be the same ie 00 - 99 to 00 - 20


My question is if BT reduces the number of lines what do I need to change on the phone system,
Will it continue to work just without the upper 80 lines or do I need to tell the system that I know only have 20 lines.

Thanks for your help

Kevin

 

[MitelAU]

Hi

Leave it as it is.You can still use the 100 number range for your DID's, however now you will only have 20 incoming or outgoing trunks.

Knowledge is power, thats why we share!

 

[paterson]

You have 30 inbound/outbound trunk channels and 100 Telephone numbers.

By reducing the 100 numbers down to 20, there will be really no impact on your current programming. Everything on the Mitel will work the same with the exception of inbound calls to the 21-100 range numbers. Those calls will no longer ring to the mitel phone previously assigned to those numbers, but those phones will still be able to make outbound calls. You could delete those phones if you want.

On a side not, if you only have 7 staff, then that is 4 trunk channels per person! Normally, that ratio is reversed. I would recommend that you ask BT if they can provide a PARTIAL ISDN, perhaps 10 channels. That will reduce monthly costs as well.


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[CombatKev]

Hello

Thank you for the help

I am looking to reduce the number of incomming lines brought from BT this should reduce the bill by approx £300 per year for rental, I have not asked if we could change from the ISDN 30 to an ISDN 15 but this could also be an option,

I have been quoted £250 for reprogramming the telephone system for this change as we no longer have a contract for it, was too expensive for 7 people.

I am fairly knowledgable about the system and have already removed the extra phones, I just wanted to know if there is anything that needed to be done when BT stopped the 80 numbers.

If its just that numbers 80 -99 will not ring (sort of obvious when BT stop them)
or will all numbers stop as the incomming commands have changed?

In short do I really need to have an engineer on site?

Thanks for all your support.

Kevin

 

[paterson]

If you have already deleted the phones, then there is nothing else you should have to do.

If you have 20 numbers but only 7 phones, what are you doing with the other 13? I would define the unused numbers in your system speedcall form to ring to Auto Attendant/Voicemail. Let's say you have 4digit locals and BT is sending you 7 digits. The system is already programmed to remove/absorb the first 3 digits. The last 4 digits will be the speedcall number and you put the VM huntgroup DN in the Actual number field. When you need to use one of these numbers later, just delete the speedcall entry for that number.


_______________________________________________________________

There is no 'I' in Team...

But there is in 'Win', 'Solutions', 'Promotion' & 'Leadership'

 

[CombatKev]

Thank you loads for your help.

at present we have 100 numbers for 7 phones!
BT will allow us to take blocks of numbers in 10's
one of our managers has the number 15 so we decided that it would be better to keep 20 numbers.

This will mean that we can lose 80 of the 100 that we currently have, we will save the rental of 8 blocks.

Thanks for all the help, Kevin

 

[kwbMitel]

I don't know the pricing scheme in Europe or the options but in NA a Block of 10 numbers will cost roughly $20/mo and an ISDN channel will cost roughly $20/mo.

In your scenario, reducing 80 numbers would save $160.

The bigger savings are in reducing the channels. You currently have 30. There will be a minimum number of channels possibly 12-15. If you reduce to 15 channels you would save $300.

For 7 users I would find out what the minimum is and reduce to that number ASAP.

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Occam's Razor - All things being equal, the simplest solution is the right one.