Line problems cause IP Office 500 to not answer auto attendant?

[eagleeyed]

This is an issue that happened over the weekend. I heard from a client that their Avaya IP Office 500 was not answering any phone calls. I tested each analog line remotely and one line has distortion (warbling) when ringing. Sure enough, the auto attendant did not pick up.

I logged into the system remotely, rebooted it, and tested it. It is working fine now.

Is it possible that the line problem caused the system issue or are the problems most likely unrelated?

If unrelated, is there a way to schedule automatic reboots of the Avaya system?

 

[antbob]

This sounds exactly like the issue I am having with two separate IP Office Configurations. I found that stopping and starting the Voicemail Service will also fix it temporarily. However, in a few weeks the same things will happen again and you will need to do the same thing.

Interested to see if anyone has a solution or tips in fixing this issue.

 

[eagleeyed]

Sorry it is happening to you as well, but I'm glad I'm not alone with this problem. How long have you been dealing with the problem? Line noise as well?

A phone system shouldn't need this type of babysitting.