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Line Issue

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Neelakanteswar

Neelakanteswar

IS-IT--Management
Sep 23, 2013
6
Agents complaining for distortion on the line and some calls get disconnect after 2or3 min
system-cs1000E release7
 
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Check you spans. LCNT and verify slips, bpvs etc, Check your clock tracking on Primary
 
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Are the agents on SIP phones?
I am having a similar issue with SIP phones dropping in mid conversation after a few minutes
 
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Has this been an issue for a while, or just started? Distortion on an IP set or softphone is often times related to QoS... any new network equipment or heavy-hitters on your LAN?

Jason
Network Engineer, Cisco, Nortel, ShoreTel
 
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