line inspect ipo 3.2

[pepsisparky]

Hey all,
Is there a way to program a button on a phone to display what line a user is on that may be having issues (like static)? Thhis is for an IPO with 2 16 port trunk modules.


Thanks,

 

[tlpeter]

You need line appearances
But why not using delta server
Then you can monitor everybody
If the users write down the time when it happens you can check it later and maybe see a pattern

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mforrence]

IF you are capturing SMDR data with Delta Server, another method would be to use account codes. Create an account code that equals "bad line" - use that code whenever you're on a less than stellar call. Review SMDR data to find calls associated with that account code.
Mike

 

[kwing112000]

Mike,
Thats a really good idea. You can be talking on that line hit your account code button and add the code to the live call. I will keep this in mind for when we have issues. Thanks.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[pepsisparky]

I will give that a shot thanks alot!