Limitations of incoming call on sta

[ARCOER]

Thanks in advanced. I am working with an Avaya G3siv11. I have a weather line that is set up as a direct dial dummy extension that has an annoucement to tell employees/customers if we are open or not. Is there any limitations on how many people can call in at once?

 

[AvayaTier3]

Are you using tn750 or tn2501 val boards for your announcements?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[ARCOER]

Correction. It is not setup as an announcement, it is set up in audix as a bullentin. Will this greatly reduce the number of callers who can access this line at once? We do however have a TN2501 announcement board.

 

[AvayaTier3]

Your bottleneck could be the number of ports between the switch and audix. You could get more callers on a barge-in announcement on a valboard. The only issue there would be the number of incoming trunks.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[ARCOER]

I have 18 audix ports and Intuity ports, so I guess I can have 18 callers. I see that I can have 31 callers for the Tn2501 Val board.

 

[AvayaTier3]

with barge-in on the announcement, several users can listen on the same port at the same time.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[warcomlee]

Just clarifying my understanding of "barge-in" - any caller would hear what's already being played. So a new caller could come in part way through the message?

Not sure if an Audix bulletin announcement loops automatically?

 

[AvayaTier3]

without barge-in, you would queue for the beginning of the announcement and an available valboard port

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com