Avaya office IP 500...If an agent has more than one login do they need to have a separate license for each one? We have some Reservation agents that work at our main office but may also work at one of our remote offices from time to time. If their main login is associated with a DID for our corporate office and they are working at the remote location and use the same login and have a situation where they call 911 if the DID associated with the login is at the main office the emergency services could show up at the wrong address. One solution we thought of was to have a separate login for when they work at the remote location with a correct DID associated for that location. Would I need to have a license for each of those logins for the same agent? Anyone have another suggestion for working around the E911 situation with agents that might work and login at different office locations?
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Licensing question
- Thread starter Timmkatt
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intrigrant
Systems Engineer
Agent licenses are concurrent, each active (logged is ) agent use a CCR agent license.
So you can have 5 CCR agent licenses and you can have 50 agents defined, but only five agents can be active at any given time.
So you can have 5 CCR agent licenses and you can have 50 agents defined, but only five agents can be active at any given time.
The CCR license is for tracking agent activities. It does not restrict agents from working. If you have a 5 CCR agent license and 6 agents need to log in, agents can log in to work, but you will only get CCR data on the first 5. Or if 50 agents are working, then you will only get data on 5.
Frank
Frank
avayastrongman79
Technical User
fshaw...
Good info I never knew. Thanks for posting.
Good info I never knew. Thanks for posting.
Frank, are you sure about that?
As I see it, with 5 agentlicenses and 1 Supervisorlicens 6 agents are going to be able to log onto their phone. Number 7 will either not be able to log on or toss out someone else. At least thats what I get from my test with softphones.
As I see it, with 5 agentlicenses and 1 Supervisorlicens 6 agents are going to be able to log onto their phone. Number 7 will either not be able to log on or toss out someone else. At least thats what I get from my test with softphones.
When there is no license then the phone doesn't work.
It will show a line on the phone that it has no license.
Try it with hotdesking from a site with CCR to a site without CCR and you know it
When you pay peanuts, you get monkeys!
I'm not insane, my mother had me tested!
It will show a line on the phone that it has no license.
Try it with hotdesking from a site with CCR to a site without CCR and you know it
When you pay peanuts, you get monkeys!
I'm not insane, my mother had me tested!
@tlpeter is correct. If you have 5 licenses for CCR agents but 10 users with CCR Agent selected then 5 phones WILL NOT WORK AT ALL. It isn't like CCC where you just didn't get stats, they just don't work.
Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
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