Licensing Issue

[boggsley]

One user has a 2050 Nortel Softphone on their laptop. It started getting a licensing error after running fine for several months. When we try to same DN with the 2050 software on another laptop its fine so seems to be something to do with the laptop.

Thanks for any direction.

 

[hawks]

Could that have been a TRY N BUY code?

 

[boggsley]

I don't think so, we are supposed to have one key code assigned to each client and also it does work on another computer. Do you know how to check what license is assigned to what client>

 

[BombOne]

look under IP sets and look at the registered DN's, maybe you have more than the keycode allows, you can de-register unused dn's there also.

 

[boggsley]

OK, this one was a 2050 softphone version issue, it was 3.X which requires a license server whih we don't have. It works fine with Version 2.6.

Thanks for the help.