Licensing error 31WS

[z00m]

Hi all,

I am getting this error on my DC where Brightstor 11.1 is installed:

'Computer Associates Licensing -31WS - License Failure. Please contact your account representative to obtain a new license. LRF=31WS, 000f1f66cf6f, PC_1586_2_3049, D02, 3'

It seems it is a Agent license, but I don't have any agents installed on this box! How can I fix this?

 

[davidmichel]

Yes it is for the Windows Client Agent.

Client Agent licensing is on the ARCserve server and not the client side I think. So check other systems for the client.

Look in the registry
HLM/Software/CA/BrightStor ARCserve/Base/DiscoveryTable

 

[z00m]

I am not following you. I looked in the registry but I don't see anything that would cause this.

 

[davidmichel]

The client agent has to be licensed at the ARCserve server.

 

[z00m]

I only have the Arcserve server loaded on the machine, not the client agent. Do I need both?