Licenses Required to Add A Call Center Phone 3

[Zigmister]

When we add a call center phone, we need 1 acd agent license in the PBX and 1 agent license in the AACC. Our vendor is saying that we also will be using 1 TDM license in the PBX. Is this accurate?

 

[yyrkroon]

The TDM license is the Traditional Telephone/TN license to built the phone. Yes, that's require, it's require for all traditional telephone, whether it's ACD or not.

 

[KCFLHRC]

If it's a digital phone then yes, it will use a traditional license as well as an ACD Agent license. Always has.

 

[bignose21]

AST license if you are going to acquire it

 

[MikeRizz]

If the phone is an existing phone and you are jsut going to change it to be in the call center it would not require an additional TDM license.

 

[KCFLHRC]

AACC doesn't require an AST License

 

[bhassell2000]

I think only time I used AST was call recording

Thanks,

Buddy

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http://www.linkedin.com/in/buddyhassell

 

[bignose21]

sorry not thinking all ours are recorded, or on Genesys through AACC AML