License needed for multiplicity?

[TelTech11]

Anyone using Contact Center Multi-media and multiplicity feature in 6.0 or 7.0? Multiplicity allows an agent the ability to take multiple im or email calls/questions. I am looking for the login procedure and if licensing is needed for the Multiplicity feature or is it just part of CCMultimedia server? Looking to bring up Multimedia server (not currently built yet) and want to make sure I have the licenses needed to make Multiplicity work.
Here is a copy of licences purchased in my keycodes.
I just got my DVD and it says Contact Center 7.1 part # NT9S85BA. Does this mean this DVD will only install Contact Center 7.1 and not 7.0?

Keycode Type=
MLS Only System=no
Product Features=
Site ID
Index 01
Switch Type M1/CS1000
Release 7.0
CCM Standard yes
CCM Networked no
Networking Type None
Open Queue yes
NCC no
Standby Server no
Multimedia Server yes
Multimedia Redundancy Server no
Outbound Enabled yes
Multimedia Open Queue 0
Communications Control Toolkit yes
Voice Agents - Standard 300
Voice Agents - Network Enabled 0
Outbound Voice Agents - Standard 10
Outbound Voice Agents - Networked 0
Email Agents - Standard 50
Email Agents - Network Enabled 0
Web Communication Agents - Standard 50
Web Communication Agents - Network Enabled 0
Open Queue Agents - Standard 0
Open Queue Agents - Network Enabled 0
Knowledge Worker Devices 0
Contact Center Devices 110
IVR Devices 100
IVR Data Devices 100
IVR Contact Center Interface Devices 0
RCW Users 1
Universal Networking Admin Nodes (NCC) no
License Media no
SIP Server no
SIP Dialog Ports 0
SIP Announcement Ports 0
Standard IM Agents 0
Networked IM Agents 0
CC Web Services SOA Development Kit no
MAS SIP CC Licences 0
NCC Standby Server no
Blended Outbound no
Networked Predictive Outbound Agents 0
Standard Predictive Outbound Agents 0
Nodal SIP Instant Messaging 0
CC SOA Interface Open Networking 0
CC SOA Interface Open Queue 0
CCT Standby Server no
CC Web Services Enabled no
Nodal Record Multiple DNs 0
Nodal Record on Demand no
Switch Type M1/CS1000
CCOA Enabled no
CCOA Agent Quantity 0

 

[mlozoveanu]

Hi,

I'm not sure if CC7.0 multiplicity is based on license, but I am sure in AACC6.0 there is an license line for multiplicity:

"xetitkx50/XhKCrrUzMjKy9MzU0NHVFVVtc3R18RFjWsLExcVFBQ # LM_MULPN 8.0 008809823 (1) 60 secs"

"I just got my DVD and it says Contact Center 7.1 part # NT9S85BA. Does this mean this DVD will only install Contact Center 7.1 and not 7.0?"

The DVD contains Contact Center 7.0 and Contact Center Express 7.1.

 

[TelTech11]

Thanks for the reply I am hoping someone that is using CCMM 7.0 can reply as well.