License key lost

[calin84]

my voice server crash and i lost my configue info and my license.
My serial dongle number is 4711154, can someone help me.

 

[mforrence]

ADI site says no record for the dongle number that you supplied. sorry.
Mike

 

[mforrence]

Out of curiosity - both your IP Office control unit AND whatever machine ran Manager BOTH crashed? Because you only need one of them running to recover your config that has all license info. Any other Manager that has every opened the config for your site may also have a complete (maybe old, but someplace to start) copy.
Mike

 

[calin84]

The server crash, so I log into manager and the password was change.
I use DTE to get into and I forget to do a back up. So the system is in default

 

[tlpeter]

Do you know what you are doing?
Wat server crashed? do you mean the IP Office itself?
Do you knnow that everytime you pull a config that this config is saved in C:/Program Files/Avaya/IP Office/Manager?


BAZINGA!

I'm not insane, my mother had me tested!

 

[calin84]

Te voicemail server crashed, the 406 is working good now, I default it with DTE and programmed again. But without any licenses.
Tipeter, I will check my laptop tomorrow to see manager.

 

[tlpeter]

Dte is a last resort!
You really should not use it normally.
When a voicemail server crashes then the ipo will keep on running.

BAZINGA!

I'm not insane, my mother had me tested!

 

[calin84]

I know that, but I did not have the password and I was following your info using delta server, I got stuck where I got the config how I will convert the asterisk to the real password.

 

[tlpeter]

You have better asked before using DTE
There are password eevealers for that.


BAZINGA!

I'm not insane, my mother had me tested!

 

[calin84]

If that happen to me again, can you tell me the password.

 

[tlpeter]

When i have the config then i can.

BAZINGA!

I'm not insane, my mother had me tested!

 

[calin84]

Ok. Thanks.