License issue V7.0 (36)

[Laxboye]

Hi

I am getting a message saying "Telephony services on IP Office have been suspended until a valid software license is installed" I have the SD card installed but as I understand it V7 does not have the same license issues as later versions.

Please advise

Thanks

 

[Gunnaro]

You upgraded a chassis to a higher level than it's licensed for.

If your chassis was first booted up on a 6.0/6.1, and stayed there for more than 90-100 days, that's how high it will go without a valid upgrade license.

Also, moving a SD card from one chassis to another will not automatically a valid license.

Did you swap chassis or just upgrade?

Kind regards

Gunnar
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Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[Laxboye]

I have no idea we just purchased this unit it was supposed to have V7.0 on it so we would not have any license issues. I am upgrading from an IP Office 403 so we can use SIP. So I guess the answer is to send it back again or is there an easy way for me to fix this?

 

[Gunnaro]

That system is a recycled one? Talk to the vendor, get him to fix it for you.
(Upgrade lic isn't expensive).

If you need it to work right away:
Manager>File>Advanced>Upgrade. Browse for you unit and see what level it says in the Licensed column. 2= 6.0, 3= 6.1, 4= 7.0

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem