License help

[spliterman]

I am getting an error in the log every day that my server is out of licenses, but when I go to the Manage licenses screen from server management, it states that I have 40 installed licenses with a max usage of 29. Every time I check it the max usage is under 40. Any ideas?

 

[ShackDaddy]

Can you post the exact error in the error log?

ShackDaddy
Shackelford Consulting

 

[spliterman]

Error message is from LicenseService with description of:

The product Windows Server is out of licenses. Use Licensing from the Administrative Tools folder for more information on which users are out of compliance and how many licenses should be purchased.

 

[ShackDaddy]

You might try resetting the licensing service and reentering your CALs.

http://support.microsoft.com/default.aspx?scid=kb;en-us;153140

ShackDaddy
Shackelford Consulting

 

[spliterman]

Thanks-- would this have any ill effects?

 

[ShackDaddy]

I would do it after hours. There shouldn't be any reason you couldn't do it over a remote desktop session.

Before you do anything else, do you have another server in your network, perhaps a member server in your domain? It may be that your SBS server was set up for one licensing type (like 'per server') and your other was set up 'per seat'. If that's the case, it would explain why you are getting the errors.

If you are going to follow that KB article, I would follow these steps:

1. Remove any installed licenses using license manager on the server.
2. Revoke all client (per seat) licenses that have been previously issued
3. Follow Q153140 to reset license manager database on the server
4. Re-add the CALs

ShackDaddy
Shackelford Consulting

 

[ShackDaddy]

Did this work for you?

ShackDaddy
Shackelford Consulting

 

[spliterman]

ShackDaddy, sorry for the delay in response.

I have not tried this yet since this server is our main box and I need to do this when there is no traffic. We do, however have another server 2003 (non SBS) on the domain. I did not set it up and the person that did is no longer here, how would I find out if one is per server and one is per seat? Also, could you explain why it would cause problems? Thanks for all your help!

 

[jifitz]

You may want to make sure you backup your Licenses from the Server Management mmc before you wipe them out.This may save you time on the phone with microsoft. Also see SBS tips at

http://download.microsoft.com/download/5/6/1/561c9fd7-0e27-4525-94ec-4d2d38f61aa3/TSHT_SBS.htm

. Hope this is of some use to you.