LG GDK 16 Voicemail Setup

[paulrockliffe]

Hello,

Hoping someone can help me with this system. I'm setting it up at work and I'm struggling a bit with programming the voicemail. My problem partly stems from a lack of clear instructions and from my own lack of understanding of the general principles of programming these sorts of systems.

I've got 3 lines that come into the building and 5 handsets. I want calls to all three numbers to ring on 2 of the handsets. Then in addition I want one of the lines to ring on one of the handsets and one of the other lines to ring on another handset. I've managed to achieve this fairly easily. However I'm not sure if I've gone about it the correct way as I now have a voicemail problem that is a little related to the above line arrangements.

I'm programming voicemail from the instructions that I have, but I've hit a bit of a brick wall; the voicemail messages seem to be assigned to a handset rather than the CO lines. I can program a voicemail message on my handset that receives all the calls and I can program one on the handset that receives calls from just one CO line, however the voicemail message on my handset that receives all calls applies that message to all the calls it receives, so over-rides the messages on the other handsets.

The implications of this are that I can only set one voicemail message for all of my CO lines while they all ring on the one handset.

Does anyone know how to program this so that I don't have the problem. In simple terms what I'm looking for is voicemail on a CO line basis so all calls on a certain line get the same voicemail and it is different between CO lines.

Thanks

Paul.

 

[doktor]

The voicemail messages seem to be assigned to a handset rather than the CO lines" -> Yes, you're right.
The GDK-16 with DVIB (Digital Voice mail Interface board) gives you 68 minutes of voice mail "talk time" for all extensions installed. And also IVR -menues (press 1 for this and 2 for that) and welcome messages for groups.
But it has only two channels.

You can obtain different messages when calling in on different lines, if you are using ISDN2 (BRI).

If You are using BRI (ISDN2) and want to install groups with welcome messages do like this:

Record the message for the group:
•1 : Press [Trans/PGM] # 4.
•2 : Press 1 for System Messages.
•3 : Press the message number 1 to 19.
•4 : Press 2 to record from the phone
Press * to erase existing message.
•5 : Press # to begin recording.
•6 : Press Hold/Save ( after having finished recording).

System Messages:

System Message 1 - for Voice Responce - Day position.

System Message 2 - for Voice Responce - Night position.

System Message 3 - for Circular & Terminal Hunt groups

System Message 4 - for UCD Groups. First Message

System Message 5 - for UCD Groups. Second Message

System Message 6 - for Ring Groups.

In MENU 4-10 set the group to answer the DDI number in day and night position.

///doktor

http://www.kandu.dk/spg153996.aspx

 

[paulrockliffe]

Hello, thanks for the reply, I think I understand what you're saying, but need to check a few things:

"But it only has two channels" What does this mean? Is there a limit to the number of different voicemail messages that can be set?

"You can obtain different messages when calling in on different lines, if you are using ISDN2 (BRI)"

My setup uses entirely analogue CO lines, I don't use ISDN2, I've got the LCOB2 (I think that's what it's called) installed so I can have up to 6 analogue phone lines connected. Are you saying that unless I use ISDN2 that I can't have a different voicemail message for each CO line? And that even in that case I would be limited to two answerphone messages?

Thanks

 

[doktor]

Hi Paul

Q:
"But it only has two channels" What does this mean?
A:
Only two persons can listen to voice mail or messages at the same time (simultaneously).

Q:
Is there a limit to the number of different voicemail messages that can be set?
A:
No - not possible.

Q:
Your last question...
A:
Yes, you can use analogue CO lines.
In Menu 4-10 just set the number of the analogue line to answer the group in day and night position. Then record a welcome greeting for the actual group as described.

It should be possible to make 4 groups with greetings.


///doktor

http://www.kandu.dk/spg153996.aspx

 

[paulrockliffe]

Thanks for clarifying, I did wonder if that's what you meant by channels. Wouldn't be a problem, we're basically 3 small businesses with low call volume operating in the same building with some inter-relatedness, hence the setup.

At present I have 4 lines, each in a separate group, then I've selected which handset extensions are also part of each group. (I think)

Are you able to talk me through the setup in a bit more detail?

Menu 4 - 10 in my manual is, "ISDN MSN Table". I've not looked at that section at all as I'm not using ISDN. Is it still applicable to my system with analogue lines?

I found the instructions on recording the actual message a bit vague. I know the procedure for recording from a handset, but how do I make sure that each message is correctly assigned to each CO Line? What I mean is that if I have Station 100 as part of CO Group 1, 2 and 3, how do I make sure that the message I'm recording applies to CO group 1?

Really appreciate your help, I've been searchingt he net for quite a while trying to find someone that actually knows about these systems!

 

[doktor]

What I mean with channels:
The DVIB voice mail board has 2 channels, meaning that 2 persons simultaneously can listen to their messages or hear a welcome greeting to e.g. a group. The third person calling in to the DVIB will hear ringbacks.(ring - ring).

Good setup with the 4 analogue lines - each answered in groups! Keep it.
MENU 4-10 is only available for ISDN connection, so that is not to be used.

I will check my manuals for the following setup:

4 analogue lines -> 4 groups with welcome messages -> a number og agents in each group.

///doktor

http://www.kandu.dk/spg153996.aspx

 

[doktor]

Try this way of installation:

1)In Mainmenu 03 select line 1-1.
2)Choose Flex button (BTN) 07 "CO Line Ring Assignment"
3)Choose Flex button (BTN) 02 "Group Ring assignment"
Now:
Flex BTN 1 eguals group 61 (first group).
Flex BTN 2 eguals group 62 (second group).
Flex BTN 3 eguals group 63 (third group).
Flex BTN 4 eguals group 64 (fourth group).

(groups should already have been installed in MENU11)

4) Toggle on the Fex BTN to achieve "Ringing".

5) Now record welcome greetings for the 4 groups as described.
Only one of each group type can be recorded so the 4 groups must have DIFFERENT group type: Terminal, Circular, Ring and UCD.

Test, verify and report back.
Thank you!


///doktor

http://www.kandu.dk/spg153996.aspx

 

[doktor]

In Point 3) these should be omitted:
Flex BTN 2 eguals group 62 (second group).
Flex BTN 3 eguals group 63 (third group).
Flex BTN 4 eguals group 64 (fourth group).

Instead:
1)In Mainmenu 03 select line 1-1.
should correspond to:
3)Choose Flex button (BTN) 02 "Group Ring assignment"
Now:Flex BTN 1 eguals group 61 (first group).

And:
1)In Mainmenu 03 select line 2-2.
should correspond to:
3)Choose Flex button (BTN) 02 "Group Ring assignment"
Now:Flex BTN 2 eguals group 62 (second group).

And:
1)In Mainmenu 03 select line 3-3.
should correspond to:
3)Choose Flex button (BTN) 02 "Group Ring assignment"
Now:Flex BTN 3 eguals group 63 (third group).

And:
1)In Mainmenu 03 select line 4-4.
should correspond to:
3)Choose Flex button (BTN) 02 "Group Ring assignment"
Now:Flex BTN 4 eguals group 64 (fourth group).




///doktor

http://www.kandu.dk/spg153996.aspx

 

[paulrockliffe]

Ok, thanks for the instructions. Very busy at work, so not had chance to work through them until now.

I've set up the CO lines and their groups. I'm in MENU11 trying to setup the various groups to be different types, but I've hit a problem.

I've pressed; MainMenu 11, Flex 1 to select HUNT GRP PGM, Flex 1 to select group 1, Flex 1 to select Type. It says:

"HUNT GROUP 61 TYPE
NONE DIAL DIGIT (1-5)"

Pressing the numbers on the key pad doesn't do anything. Can't work out what I'm doing wrong at all!

Cheers

 

[doktor]

Try group 62, 62, 64. Dial digit 1 for Teminal group, 2 for Circular group, 3 for UCD and 4 for Ring.

///doktor

http://www.kandu.dk/spg153996.aspx

 

[paulrockliffe]

Thanks, yeah, I've tried all four groups and all 5 options, I get the same problem for each.

If I dial a numerical digit key (0-9) I get the normal tone you'd get when dialing a number, but display still states "NONE" for the Group type.

If I press any of the other keys (Except TRANS/PGM or REDIAL) I get the error tone to tell me that those buttons don't do anything in the current Menu position.

Is it possible that there's something in my current setup that is stopping the Group Type being set?

 

[doktor]

If you already have installed groups, I think that you cannot change the group type w/o deleting the group.

///doktor

http://www.kandu.dk/spg153996.aspx

 

[JJ999]

Forgive my late help entry, but I do believe after your numeric entry corresponding to the hunt group type you require (as above), try the HOLD key.

Yours in Korenglish Abyss.