Have a Legend R6.0 with 007 MLM Voice Mail. System has 7 pots lines, voice mail set up for delayed answer on all auto attendant lines. Line 5 is not in pool 70 nor in Group Calling 770 Lines. Line 5 is still being answered after 8 rings. Any suggestions ?
The general principle here is a line that is not assigned to a pool is covered by the lowest logical ID that has the line assigned to it.
Does Line 5 appear on any of the VM ports?
You may need to assign Line 5 to a phantom adjunct, and then make that adjunct the Principal User of Line 5, ensuring that the adjunct does not have voicemail coverage.
Just exactly what I described above - assign it to one of the adjunct extensions, and make that adjunct the principal user of the line. Rename the adjunct so you don't forget what it does. Since it isn't in the voicemail coverage group, it won't end up in VM
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