Legend Modem creates static over entire system

[bassbill]

I have had this happen more than once, but resolved it by replacing the processor, backplane and power supply - this time I was unsuccessful. Here's what happens. Either a remote access or local session (from an available T/R port)will automatically disconnect and create a fatal WinSPM error. Any subsequent attempts to get back into the switch cause everyone on the phone to experience ear shattering static as soon as *10 is dialed and the modem fails to connect. Both the primary cab & power supply have been replaced (this was originally an R3 and has old modules still in place)My original "local" connection was thru the 012T/R in the first cab, and the other thru an 016 in the 3rd cab. My remote access line is copper. There are no other errors in the switch. The admin port works fine, but is used to do a passthru to their Intuity (which by the way does not work and hoses the program). More bizarre, is the fact that programming thru the admin port works, but SPM thru the Intuity no longer works (this box does not have the Restart SPM patch either and a restart does not fix the problem) HELP! any suggestions? Are you still reading?

Thanks
bill

 

[tdaugirdas]

Just reset the processor modem in maintenance to correct the problem. Apparently this happens often when you are using WinSPM via modem from an 012 or 016 port and the WinSPM session is terminated incorrectly or prematurely. When that happens - resettintg the processor modem via maintenance should fix the problem.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bassbill]

I can do that onsite, but I need to remotely admin this switch AND use the passthru to get to the Intuity. This problem seems hardware related - how would a direct connection via a T/R port drop the modem? I can see "junk" on the line hosing the connection on a modem line dialin, but you can generally reconnect. This ends all further communication with the system. Driving 45 miles to do a reset, or burdening the customer with having to do it is not an option. I'm thinking it may be another module that is causing the problem. I had a 3rd processor that I installed, which did the same thing. One other thing I should mention, is that this is a 3 cab legend with a phantom card in the 1st slot of the 3rd cab - why? I have no idea. The old processor was an R6.1 and the replacement an R7

 

[tdaugirdas]

If WinSPM is ended prematurely or incorrectly - when connected on site via an 012 or 016 port - it will "hang" the processor modem. The only way to correct it is for them, on-site, to press menu, maintenance, port, RS232 Port2, and choose reset. That is not that difficult to do. Or - teach them how to close out WinSPM properly. This can also happen with some newer computer modems that do not fully function in the old Hayes format - so they may want to put WinSPM on a different machine - with a different make modem or buy an old external Hayes modem. As for the phantom slot - I would get a "print all" and see if it is being used for "phantom" extentions - if not - get rid of it. I guess it could also be a "bad" slot.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Soirry - confused myself. To reset their processor modem: press menu, maintenance, port, modem, reset.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

Hi bassbill.

Tom and I have gone 'round about this one a bit. There's another thread going right now that talks about a lot of these issues in greater detail.

I had a perfect connection record using older modems until I came across one particular customer. I'm sure their processor simply had a bad modem (merlinman has pointed out this as a possiblity in the other thread). The customer was too cheap to replace the processor, so I simply setup an external modem and laid it on top of the unit. Plug your 8-wire into the craft port as you normally would and use the same 355AF adapter. So far, so good? NOW you add a null-modem adapter at the end of the 355AF; the other end of the null-modem plugs into the EIA232 port in the back of the modem.

Now when you hit that modem, you'll be right in the craft port. Naturally, you need to take some precautions with this...you don't want to leave this open to the world. What I do is assign a wild number to an analog station port, which then provides the dialtone for the modem. If you've setup remote access for yourself, simply dial the extension number instead of *10.

There are other precautions you can take as well, and I can think of at least one other way to do this. The point is, you can always bypass the internal processor's modem if you need to. Let the customer use the internal modem if he wants; you've still got the craft port!

BTW, I have a favorite modem manufacturer that won't allow connections without a password. It also has the ability to ring YOU back, so that the call is on THEIR dime...not yours. The one I use is a Motorola 2264. Since these modems are no longer made, you can buy one used or simply look online for another manufacturer that sells "call back security modems". Yep, that's probably a good search string to use.

Duzzat help any?

 

[HiDesert]

If this is about a defective processor modem....how expensive can it be to replace the processor...under $50.00.
There is no reason to have to resort to an external modem
for a r3 series processor. These work arounds eventually
bite you in the rear....
Purchase a R3 processor with the 7.0142 software and it
should take care of the corrupt internal modem dial connections.....KISS

 

[dagwoodsystems]

Please don't ever suggest that anyone here is stupid, it's highly offensive. I like to offer possibilities so that the tech can make a choice.

I'd love to know where one could purchase a warrantable Magix processor for less than $200-250. Please share.

Was there some kind of specific modem fix with the 7.0142 software build in the R3? I'm also curious to know what modem you use to dial in with.

 

[HiDesert]

informed solutions, upgrades and tech know how always prevail.
Ebay is one source of cheaper legend cards..how often do
we have problems with the processor...The R3's upgrade to
R7.0142 fixed a number of modem issues...You know Avaya is
not in the habit of sharing all of their fixes..........
You can even upgrade a Legend R3 or better to a Magix R4.71.
Yes there are a few limitations,,but it works just fine.
As far as RA to a Legend...I ALWAYS use the internal modem
for access....
There is no such thing as a stupid question in this highly
technical world and there is always another opinion or idea
on how to fix an issue...
dagwoodsystems, you can always PM for further discusssion
on this issue....

 

[dagwoodsystems]

PM = Private Message? Thanks! I'll look for a reply and leave this thread alone.

 

[HiDesert]

Sorry dagwoodsystems..I can't PM from this forum...we'll
have to figure out anyway to communicate.

 

[bassbill]

Not to throw a curve into the equation, but I've heard back from a tech buddy of mine who's had the same problem on the 6.1 & R7 - in fact he says the problem worsened with the R7, and yes it's the last available version(14.2)The source of his trouble was the DS-1 module. So, there again I reiterate my thinking it's a hardward problem. He is still a little stumped by the fact that neither the Legend or Intuity can communicate with each other, and let me just say - thanks for all the work arounds that have been offered, but they do not fix something that's broken. This switch used to work just fine - so what's happened - either software corruption or a hardware problem - right? Hanging modems off of everything just seems like giving up to me, and besides, the entire purpose of my onsite was to fix this inability to remote admin the switch & voicemail. I'm going to try a different DS-1 module and keep everyone posted.

 

[HiDesert]

try to get the latest firmware vintage...also is there an
0x16 s/l card in the same carrier.

 

[bassbill]

There is an 016T/R in that carrier, but we know about the problems with the T-1 & 016T/R so we separated them with a 008MLX. The "phantom" 408GLM module however is directly to the left of the DS-1 card in the 12th slot. I still have no answer as to why it was removed - there appear to be just phantom exts bouncing into coverage, but there are already a ton of available phantoms in this switch. Further investigation is definitely required.

 

[bassbill]

UPDATE! Guess what folks. I replaced the T-1 card and NO MORE TROUBLE! I used a replacement card with the sane hardware & firmware vintages as the bad card too, so go figure - my buddy was right. I replaced the suspected bad processor, and was still ableto access the modem either way, and never got disconnected, and amazingly, the passthru to the Intuity was back online.I guess you can log one into the weird fix department of your brains.

 

[dagwoodsystems]

I'm glad you didn't give up bassbill. I've had this thread marked in hopes that there was an answer, and it looks like you and your friend found it. You didn't throw a curve ball after all.

I've had trouble with INA boards, but nothing like what you describe. What a trip. Like HiDesert says, tech know-how always prevails. Seems like persistence is a big part of the payoff as well.

If you find any more details about this DS1 card/processor modem problem, please post it here.