Legend 7.0 QCC operator calls redirected

[TelecomAvatar]

I have a customer that uses QCC's. When they enable Position Busy, operator calls still ring at the QCC. I read that this is what is supposed to happen. Can these operator calls, or anyone who is dialing the extension directly, be redirected somewhere else?

 

[merlinman]

Position Busy can direct QCC Calls to another OPERATOR or a CALLING GROUP.

Why are you using a QCC anyway? Does the Operator need to answer more than 18 Lines?

They are very limited and difficult to work with.

I avoid them like the plague.

http://home.comcast.net/~merlinman

 

[TelecomAvatar]

We took the customer over from another vendor. That was the way it was originally programmed. So, I take it that the problem does not have a solution when they are QCC's. Should I make them DLC's instead? Also, will making them DLC's cause other problems I am not aware of?