legend 6.0 ext ringing once 1

[phreak23]

I have a client with a legend 6.0, MLM 007 split into two companies each with their own AA.
Ext 27 is the operator of the nursing home which uses AA1.
Ext 10 is the operator of the parent comany which uses AA2.
Both are set to go to the AA during the day without ringing the extensions, however both will get a "one ring and nothing several times a day."
Ext. 27 will ge the one ring, but will also get calls with no one on the other end several times a day. She said that those come in on the SA buttons. They dont have caller ID, and the display says no caller ID.

Here is how it is set up.
A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 54 MAIL1
A 2 55 MAIL2
A 3 56 MAIL2
A 4 57 MAIL4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 804 805
A DIRECT GROUP CALLING INFORMATION


A Group # : 771 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 801 802 803
A DIRECT GROUP CALLING INFORMATION


A Group # : 775 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 25
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION


A Group # : 790 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 25
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

-------------------------------------------
A NIGHT SERVICE INFORMATION



A OPERATOR 10 DGCG #: 775
A STNS : 10 25 32 33 39 28 26 14
A 40 60
A LINES : 804 805

A OPERATOR 27 DGCG #: 770
A STNS : 27
A LINES : 801 802 803

A Password :

A Current Day : OFF

A Turn off at: Turn on at:
A Sunday : :
A Monday : :
A Tuesday : :
A Wednesday : :
A Thursday : :
A Friday : :
A Saturday : :

A Emergency Allowed List:
A 0)
A 1)
A 2)
A 3)
A 4)
A 5)
A 6)
A 7)
A 8)
A 9)

A NS Excluded STNS:
A
---------------------------------------------
A SYSTEM INFORMATION


A Current Date: 06/04/07
A Current Time: 13:31:04

A System : Mode AutoMaintBusy AutoBusyTie
A : Key Disable Disable

A Language: SystemLang SMDR Printer
A English English English

A CTI Links :
A Direct Line Operators : 10 27
A Queued Call Operators :
A SysProg Port : 32 Password : XXXXXX

A Transfer : Type Audible OneTouch(Complete) ReturnTimer
A : Ring MusicOnHold Transfer(Auto) 9 rings

A VMS Transfer Return Interval : 9
A Paging System Lines : 816
A Music On Hold Line : 815
A Camp On Time : 90 sec
A Call Park Return Time : 180 sec
A Auto Callback Rings : 3
A Extension Status (ESS) : Group Call / CMS
A ESS Operators : 27

A SMDR: Min.CallTime CallReport Format
A : 40 sec In/Out Basic

A Intercom Dial Tone : Inside
A Reminder Service Cancel : :

A Behind Switch Code : Drop Transfer Conference
A :

A Inter-digit Timers (seconds) : 5 24 24 10 10 10 10 5 5
A Recall Timer : 450 msec
A Second Dial-tone Timer : 0 msec
A Rotary Line Cut Through : Delay
A Unassigned Extension : 27

A Automatic Backup : Weekly - 02:00 Sunday

A T1/PRI/BRI Clock Synchronization:
A Primary Secondary Tertiary
A

A Slot # 1: 408 GLM-U
A Slot # 2: 400 GS/LS/TTR
A Slot # 3: 008 OPT
A Slot # 4: 008 OPT
A Slot # 5: 012
A Slot # 6: 800 GS/LS
A Slot # 7: 012
A Slot # 8: 012
A Slot # 9: 008 MLX
A Slot # 10: Not Used
A Slot # 11: Not Used
A Slot # 12: Not Used
A Slot # 13: Not Used
A Slot # 14: Not Used
A Slot # 15: Not Used
A Slot # 16: Not Used
A Slot # 17: Not Used

-------------------------------------------------------

I hope you can help with this one.

 

[phreak23]

OK, I cahnged the "call answer service operator" to ext 27. She is the main operator for the nursing home.
Today this is what she sent to me.

"Ext. 27 has done the one ring thing 15 times today, 8 on Tuesday and 8 on Monday. Ext. 11 has not done it.
I did take notice at one of the rings that it said it was from mail. "

So what is happening is through out the day, she is getting a call from the voice mail, it rings once then nothing.

What is strange to me is that it is only happening 8-20 times a day. They get 100 calls a day or more.

 

[tdaugirdas]

Well - it looks like the voicemail is still transfering calls that have already hung-up via the dial zero/time-out specificatiion. So your only option left - is to buy that Viking device that sends a trully reliable disconnect signal to the system. This installs before the system - and I believe you need one device per line.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

I suggest the following:

Under AUX EQUIP > VMS/AA > TransferRet

I would change it to a higher number and see what happens.

It maybe that the Mail is getting the call transferred back to it before the CO drops the call.

 

[phreak23]

I checked the TransferRet and it is set to 9.

What would cause the vmail to call the call answer service operator for one ring? She said none of the line lights are lit when it happens. To me, that eliminates the reliable disconnect issue.

 

[tdaugirdas]

Actually - the one ring - with no one there - suggests a reliable disconnect issue.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[phreak23]

oh ok, i was just thinking that since none of the line lights were lit that it was just the VM ringing her.

 

[tdaugirdas]

The line lights would not be lit - since the call is being answered/transfered by the voicemail.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[phreak23]

For my own piece of mind I'd like to mention that they are in Key mode. She has lines 801, 802, 803 on her phone. When the "one ring" happens the SA buttons are lit and the line buttons are not.

 

[merlinman]

I must ask, was the transfer return you checked under OPTIONS or Aux Equip?

 

[phreak23]

It was under Aux equip

 

[phreak23]

She called and told me that it happened 16 times yesterday and every one was from ext 54 which is the first VM port.