Legend 3.1 and would like to get CID working 4

[bithead9]

Hi folks, here is the configuration from the programming phone:
Slot 00
Vintage 00
Legend 3.1 V2.0

Slot 01
800 GS/LS
Vintage 03
FW 13

Slot 02
408 GS/LS-MLX
Vintage 04
FW 28

Slot 03
408 GS/LS
Vintage 04
FW 28

Slot 04
008 MLX
HW 05
FW 08

Slot 05
008 MLX
HW 05
FW 28

Slot 06
008 MLX
HW 05
FW 28

Slot 07
012 board
HW 04
FW 34

Slot 08
012 board
HW 02
FW 51

Slot 09
EMPTY

Does the 3.1 processor support Caller id ? And will any of the other slots support it ? I have very little experience with these phone systems. Any help is appreciated. What other info is needed, to know if cid is supported by the telco ?

 

[TouchToneTommy]

If your 800 GS/LS is really an 800 GS/LS-ID, you have Caller ID available at your MLX phones (not your ATL phones)

from the Pocket Reference:
— Caller ID. Caller information (telephone number) is furnished
to MLX display telephones by an 800 GS/LS-ID module
using the LS (loop-start) option. This allows customers to
screen calls before answering the telephone, as well as
providing calling party information for use with various
applications. This function is available only when the
customer subscribes to caller identification service from the
telephone company, if the telephone company supports that
service.

Check with your telephone company to see if you should have CID service, or listen with a butt set for the spurt between the 1st and 2nd ring.

 

[bithead9]

I think it is a standard 800 GS/LS - could I simply do swap of this with a 800 GS/LS-ID and it would just start working ? (provided the telco is passig me the ID)

 

[bithead9]

I checked on the service contract and it is a 408 GS/LS MLX 517D29 12 port and a 800 gs/ls 517C19 8 port. Neither has the CID support from what I googled.

 

[bithead9]

OK - so the Legend 3.1 support CID and my 800 / 400 GS/LS units do not. Is this a simple pull out and put in new ones? Will there be any programming necessary? We do not have winspm installed via the admin port. the phone config is a drudgery. If I can swap the boards and call the telo and ask them to activate CID that would be sweet.

 

[SYQUEST]

It should be that simple in your case to get the "CID" versions of those modules and replace the existing ones with those. You should follow the power down and up procedure as outlined in the documentation to be safe. Make sure your cords are marked, so you know what ports with which they belong.

....JIM....

 

[bithead9]

Thanks for the reply! One last thing. I've been reading and it looks like to get CID name information the processor would need to be updated to 7.0 - Maybe you can verify that as well? I am not sure if the end user needs name information. I will check with the on Monday.

 

[Dexman]

You might want to consider changing out the processor to an R7. It will give the customer access to all of the features that the Legend can provide.

If it ain't broke, I haven't fixed it yet.

 

[tdaugirdas]

Also - when you replace the non-caller ID versions of modules with caller-id versions - be prepared to connect on site with WinSPM - as you will most likely lose all functionality on the new modules - until you perform a board renumber.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bithead9]

OK. Should the board renumber be done sequentially ? Like one at a time ? I've never done that before. I figure I will setup WINSPM and get that working, then figure out how to do the renumber. Thanks for the tip. I kew it was too good to be true to just swap out the cards! FYI - somewhere on this board I was reading how much for CID charged by the telco. I checked and it is $7.50 per line/month. That sounds like a rip to me but if thats what the customer wants...This was with Verizon.

 

[Dexman]

The Board Renumber basically has the processor look at each slot and sees what’s there.

LECs (such as Verizon) tend to lose money on residential service. They try to make up for it on business phone service.

One practice is to group options into bundles and price the bundles less than the individual options. So caller ID may cost $7.50/month as a stand-alone option, but only $6.00 if you subscribe to a package.

If it ain't broke, I haven't fixed it yet.

 

[bithead9]

OK - so if I do a board renumber after replacing all the cards and putting them all back in the same slot they cam out of. It will just recognize the new boards and assign them the same config as the previous board in that slot?

 

[Dexman]

I think it will, as long as, say, you're simply replacing a non caller ID module with the caller ID version of that same module.

If it ain't broke, I haven't fixed it yet.

 

[tdaugirdas]

The configuration will stay the same - but the new caller ID boards will not be correctly recognized by the system - nor will they function (i.e., no dial-tone on the line ports, dead screens on the phones)until the board renumber step is completed.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bithead9]

OK - Thanks to everyone on the replies here. I swapped out the 3.1 processor for a 7.0 CKE4 unit and all is working fine. Next I will swap out the boards and and do the board renumber. I got luck on convering the 3.1 to 7.0 via WINSPM the restore went without a hitch. I read so many posts on here where techs have trouble getting the restore to complete successfully. My new processor board came completely ERASED so maybe that help. I did not have to do the surrogate mode/erase. Once I complete the swaps and get CID activated by the telco I will report back

 

[bithead9]

Final update (I hope). Completed the board swaps and renumbering. The only glitch I ran into was the Voice messaging. After replacing the first 800 GS/LS ID card the VM ports were dead. No green or red LED! I thought dang. Then I did another board renumber and power down sequence. When I powered back up all was fine. I think I remember reading here that VM needs a reset / power down ? Well it worked for me. I did try JUST a restart of the processor but that did not work. I had to power down. Then after each board I did the same thing. RENUM/POWER down and all seems OK. It will get a full load this coming week.

 

[Dexman]

Don't forget to post the final results!

If it ain't broke, I haven't fixed it yet.

 

[HiDesert]

Verizon ripoff or not...if they are your dial tone provider,
you still need to have them provide your CID inbound calling
feature. Won't work without their service.

 

[bithead9]

I am providing an update. Overall the implementation was a success. I have one weird problem. On of the MLX phones was dead. So I reseated the connection at the 408 card. that fixed it but the next sequential phone went dead. Did that again and it bumps down the line... Has anyone seen that before ? Rather strange. The conversion of the processor went without a hitch, no errors. I am thinking the 408 card is bad.

 

[tdaugirdas]

Sounds like that first phone could have a "short" as well. I would remove it from the 408 - and see if the module works normally. If so - replace the phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com