Legato Will Not Backup

[jastrow]

I have a remote site I need to support. Up till recently backups there have been done nightly with little aide by me outside of shuffeling tapes in and out of the library. Recently I noticed though the backups have just stoped. I receive the following message "media wating event: Waiting for 2 writable volumes to backup pool 'Default' tape(s) on server1" As well I get "media info: suggest relabeling EBO517 on server1 for writing to pool 'Default'" for a couple of different tapes.

Oddly enough EBO517 (as the others) is in the pool default, it is set for recycle and I have even tried to humor the beast and relabeled it, of which it never returns. As well I have have several other tapes in the library that are in the correct pool, expired, recyclable and ready to go, but the system will not use them. Ever tried the old faithfull, REBOOT.

I am unsure where the problem is for this particular problem. Any ideas?

Server OS is 2k and it is patched up to date. Legato is 7.1.2 build 325. No support thus no updates, but then it hasnt broke in over 2 years.

Jastrow

 

[jastrow]

UPDATE:

I manually tried to label one of the tapes in question (suggested by legato) with the following command and received the following response:

C:\Documents and Settings\sysadmin>nsrjb -j -O3 -l -R -M EBO517
nsrjb: error, Could not find volume `EBO517' in jukebox `-O3'

Not sure what to make of this.

As well, I have had someone (being I am not currently on site) power cycle they library (ATL M1500) while the server was powered down yesterday as part of my troubleshooing excersize.

Any help and/or suggestions are appreciated.

Jastrow

 

[hoinz]

Hello,

obviously Legato insists on using tape EBO517; I don't know if you can persuade it to use another tape, unless you delete EBO517 from media index.
But first you should make sure that EBO517 really is there. Look at (or have someone look at) the jukebox. Some time ago we had a similar problem, and in the end we found out that the needed tape wasn't in its proper slot, it had fallen out, to the bottom of the jukebox.

hope this helps

 

[605]

run nsrjb. It will tell you all tapes inside the jukebox. If you are unsure, re-inventory it.

 

[jastrow]

I tried an inventory last night and left it to complete as I walked out the door. Still not done as of yet.

I will have someone manually check the tapes in the library sometime today.

Jastrow

 

[jastrow]

ran the command line inventory 'nsrjb' and it shows the tapes in question (the two it is asking for) in the library. Is there a way from the command line to force legato to do a manual inventory?

Thanks for the feedback...

Jastrow

 

[605]

Just add the option "nsrjb -HIv" (reset and inventory).

 

[jastrow]

It didnot care for those options for some reason. Possibly a version change?

Thanks....

Jastrow

 

[jastrow]

Here is the response....


C:\Documents and Settings\sysadmin>nsrjb -HIv
setting verbosity level to `1'
nsrjb: Select one of -a, -C, -d, -F, -h, -H, -i, -I, -k, -l, -L, -o, -p, -t, -u, -U, -V, -w, or ,-x
usage: nsrjb [-j name] [-s server] [-v] [-f device] [-S slots] [volume_name]
or nsrjb -L [-j name] [-s server] [-nqvmM] [-B | -R] [-N | -Y] [-i]
[-b pool] [-f device | -J hostname] [-e forever] [-c capacity]
[-o mode] [-S slots | -T tags | -W current_pool] [volume_name]
or nsrjb -l [-j name] [-s server] [-nqvrM] [-R [-b pool]]
[-f device | -J hostname]
{-S slots | -T tags | -W current_pool [-e forever] [-D volume_name] | volume_name}
or nsrjb -u [-j name] [-s server] [-qvM] [-f device]
[-S slots | -T tags | volume_name]
or nsrjb -w [-j name] [-s server] [-v] [-P ports] {-S slots | -T tags | volume_name}
or nsrjb -d [-j name] [-s server] [-v] [-P ports] [-S slots] [-T tags] [volume_name]
or nsrjb -I [-j name] [-s server] [-Evpq] [-f device]
[-S slots | -T tags | volume_names]
or nsrjb -p [-j name] [-s server] [-qv] [-f device]
-S slot | -T tag | volume_name
or nsrjb -o mode [-j name] [-s server] [-Y]
{-S slots | -T tags | volume_names}
or nsrjb -a [-j name] [-s server] [-A media_type] [-v] [-d] -T tags | volume_names
or nsrjb -x [-j name] [-s server] [-v] [-w] -T tags
or nsrjb -F [-j name] [-s server] [-qv] -f device
or nsrjb -U uses [-j name] [-s server] [-S slots | -T tags]
or nsrjb -H [-j name] [-s server] [-E] [-v]
or nsrjb -h [-j name] [-s server] [-v]
or nsrjb -V [-j name] [-s server] [-v]

Note: Microsoft Removable Storage jukeboxes must allocate and deallocate
volumes using the NetWorker Administrator user interface.

 

[605]

Sorry, i menat "nsrjb -HEv". See above.

 

[jastrow]

It never returned from the command. Let it set for ~30 minutes.

Thanks....

Jastrow

 

[605]

this command should just do a reset.

To inventory, please run nsrjb -I later.

 

[tremblyj]

Hi,

Have you checked your event logs to see if you're having SCSI cummunication issues between the tape library and it's host?

-John

John Trembly
mailto:John.Trembly@dpcdsb.org

 

[a060463xyz]

run inquire on the networker server and check if the libraries controlport has changed.