Ld restriction over PRI.... HELP!! 1

[Phoneguy15]

I have a customer with a PRI. The stations are toll restricted and they have authorization codes they are supopose to use to dial LD. Someone, however, has discovered that they can go offhook, dial 9, the area code then the seven digit number and the call will complete without dailing the 1 before the area code. I have confirmed this dial pattern will connect to a long distance number.
What have I missed that is allowing this?
What do I need to check?
The Toll tables look correct.
HELP!!

 

[t3chhelp]

Try printing out your ARS tables. There might be an entry in there that inserts a 1. This would be the first place I would look.

 

[Phoneguy15]

Thanks for the response.
Checked the Ars Tables. No entry that inserts a 1. I did try reducing the FRL on an extension. after I did that it rejected the call.
I suppose that I could go through all the stations and reduce the FRL. That would be a little easier than inputing all area codes on the deny tables.
It seems that there would be a simpler way to restrict this.

 

[Pepperz]

1) Check out the "special" tables associated with the PRI programming. On a 10 digit entry, it may be inserting its own "1", or this PRI may not need a 1 to dial out, sometimes they do different things with different switches. 2) Check to see if the folks not dialing a 1 and getting out are going out over PRI or backup trunks. TipHelp@charter.net

 

[Phoneguy15]

I checked the "special" tables. They are all default. i am not sure exactly what to look for.
I verified that when they dial an LD number it does go out over the PRI.
I tried changing the ARS FRL on the stations. It did stop the LD calls from going out. It also stopped calls to 1800, 1888, 1877 & 1866 numbers. I built a table in ARS to allow those numbers to stations with an FRL of 2, however, when I did that it started allowing LD calls without the 1 again!?!?!?!?!
AAARRGG

 

[Pepperz]

Go to the setup where you blocked the LD calls going out, and then build a table WITH A LOWER NUMBER (so it is read first) to route out the 800 calls. TipHelp@charter.net