Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

LD 23 - NCFW to 800 number

Status
Not open for further replies.
tikiturtle

tikiturtle

Technical User
Sep 26, 2002
43
0
0
CA
I tried using LD 23 to create a DN and to have it NCFW to an 800 number with has a local DN tied to it. Having said that - these numbers go into a phone queue and don't terminate on a particular phone set. - When I try to dial the ACD number it's goes straight to voicemail.
When I NCFW the ACD number to a 10 digit number it works fine...
What can I do, if anything to make this work?
 
Sort by date Sort by votes
Start be posting what you have done already.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
Upvote 0 Downvote
Our company has 4 digit dialing enabled between sites

=========================================================
Using this config - when 4277 called it went to Meridian Mail locally
=========================================================
REQ new
TYPE acd
CUST 0
ACDN 4277
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW 918888738392
FNCF
FORC
RTQT
SPCP
OBTN
RAO
CWTH
NCWL
BYTH
OVTH
TOFT
HPQ
OCN
OVDN
IFDN
OVBU
EMRT
MURT
RTPC
HOML
RDNA
ACNT
NRAC
DAL
RPRT
RAGT
DURT
RSND
FCTH
CRQS
IVR
OBSC
OBPT
CWNT
========================================================
The 888 number resolves locally to the DN 2400 (which I can get to using 4 digit dialling) - but again it went to voicemail
========================================================
REQ new
TYPE acd
CUST 0
ACDN 4277
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW 2400
FNCF
FORC
RTQT
SPCP
OBTN
RAO
CWTH
NCWL
BYTH
OVTH
TOFT
HPQ
OCN
OVDN
IFDN
OVBU
EMRT
MURT
RTPC
HOML
RDNA
ACNT
NRAC
DAL
RPRT
RAGT
DURT
RSND
FCTH
CRQS
IVR
OBSC
OBPT
CWNT
========================================================
Using this config (as a test) - I was able to call 4277 and get to 7771 (which is on another PBX at our company in another city)
========================================================
REQ new
TYPE acd
CUST 0
ACDN 4277
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW 7771
FNCF
FORC
RTQT
SPCP
OBTN
RAO
CWTH
NCWL
BYTH
OVTH
TOFT
HPQ
OCN
OVDN
IFDN
OVBU
EMRT
MURT
RTPC
HOML
RDNA
ACNT
NRAC
DAL
RPRT
RAGT
DURT
RSND
FCTH
CRQS
IVR
OBSC
OBPT
CWNT
 
Upvote 0 Downvote
So you want to call 4277 and have it go to 8888738392, is that right?





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
Upvote 0 Downvote
Make 4277 a phantom and DCFW to the 888 #
 
Upvote 0 Downvote
by using a phantom with opt cff in th cdb the ncos of the phone controls the call.. with acd the ncos of the trunk gets screened,, another way is to try the acod of route instead of 9.. what i would do..

build a dgt that deletes 4 and inserts 918888738392, then build an rli, build the dn as a dsc point it to the rli.. that lets me assign frl..

4277 is going to mail in the second posting, your sending it there via ncfw.. that acd group is always in nights, unless an agent logs in


john poole
bellsouth business
columbia,sc
 
Upvote 0 Downvote
I still don't know what he is really trying to do.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
Upvote 0 Downvote
Hi Acewarlock - that is exactly what I am trying to do...
Call 4277 but have it forwarded to the 800 number
 
Upvote 0 Downvote
Tiki.... follow johnpooles advice, that'll work for what you need!
 
Upvote 0 Downvote
ACOD is the Access Code for the route you want the call to go out on. you would want this to go out on a local route as it is a free call. look at your RDB to see what the ACOD of your local route is.

REQ new
TYPE acd
CUST 0
ACDN 4277
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW ACOD18888738392 Make this change
FNCF
FORC
RTQT
SPCP
OBTN
RAO
CWTH
NCWL
BYTH
OVTH
TOFT
HPQ
OCN
OVDN
IFDN
OVBU
EMRT
MURT
RTPC
HOML
RDNA
ACNT
NRAC
DAL
RPRT
RAGT
DURT
RSND
FCTH
CRQS
IVR
OBSC
OBPT
CWNT




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
Upvote 0 Downvote
yep,johns advice on phamptom dcwf to external number is the best way
forwarding calls through an acd in night mode carries alot of restrictions on it..not supported unless pri with answer supv etc..certain trunk types no work
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

phoneswitchnewbie
  • Locked
  • Question
Map extension to outgoing 800 number 1
Replies
6
Views
82
phoneswitchnewbie
phoneswitchnewbie
SherWat
  • Locked
  • Question
ENTC in LD 80 Results Decipher
Replies
0
Views
47
SherWat
SherWat
ashwincjoshi
  • Locked
  • Question
Issue with CDP Configuration on Nortel CS1000 - One Number Works, One Doesn't
Replies
1
Views
106
Firebird Scrambler
Firebird Scrambler
shan_ali
  • Locked
  • Question
NEED SIMPLE LD OPERATION IN PDF PLE
Replies
2
Views
72
Firebird Scrambler
Firebird Scrambler
phonebunny
  • Locked
  • Question
How to build phone using a CDP'd number 1
Replies
4
Views
96
bignose21
bignose21

Part and Inventory Search

Sponsor

Back
Top