LC-Win 2.2.232 - Not compatible when it already was?

[Michelanvalo]

I am presently running a HiCom 300E system and interfacing through LC-Win 2.2.232. The computer that LC-Win was on crashed and needed a rebuild. After rebuilding it I am now receiving this error:

"The LC-Win Client application is not compatible with the LC-Win Server (UX-TT2.20.229). Please install the proper version, then re-start LC-Win. Press <Ok> to close this application."

I am not sure why I am receiving that error now when just Friday it was working just fine before the rebuild. Can anyone help?

 

[kevin906]

The version numbers between the PBX and PC don't match. You need to load client version KV229 which will be on different CD. LC-Win is very picky that client and server matches.

 

[Michelanvalo]

I don't have a copy of 2.2.229, if that's what you're saying. My copy of 2.2.232 worked up until the machine crashed this morning. So I'm confused as to why it is not working now.

 

[kevin906]

Well since you can't verify what the client version was before there is no way to see what it really was. But I can tell you LC-Win will always give you that error message when the versions don't match. Some of the forum users may have the CD 's with the older version you need if you are lucky since this stuff is no longer generally available.

 

[donb01]

I don't know if the older versions will do it, but LC-Win 4 will downshift itself to match older systems (Except V3) *IF* the other software is already loaded on the computer. If the older versions did that as well it is possible that originally your system HAD .229 on it and when you ran .232 it simply went and connected through the older software.

If you can get it to run, there is usually also a "software download utility" on the disk (unless that's only for ACD). Sometimes the client is actually ON the PBX and you can use the tool to download it.

I have LC-Win disks all the way back to 1998 and it is already at .232, so you must have a pretty strange release. If you have a service contract you *might* be able to get the tech to load a newer SMR or Patch Package to the switch to give you the needed server version, but since Siemens end of life'd everything I don't know if they can do that or not, and I don't know which patch package you need.

I know that a couple of my 6.4 systems had an LC-Win server on them that was so old I couldn't connect to it, and two of them had hard drive failures. When I did the hard drive recovery I was naughty and grabbed the latest version of 6.4 that I had, and now it works on those.

 

[Michelanvalo]

I wish I had direct access to the PBX. I took over this job after the previous guy left and his record keeping was quite awful. I have no idea how to log in to the PBX directly.

We still have our service contract with Siemens (or I guess Unify now). I could possibly open a service ticket with them looking for the right software. I was debating doing that because I don't know how useful they are when it comes to this stuff.

On the machine pre-crash, I had used an iso you posted Donb01 that had all 4 versions on the disk. So I used that same ISO again and now this stuff is happening. The HiCom is being replaced in 2 months but I can't be unable to access it for 2 months.

 

[donb01]

Ordinarily when the installer sets up the system they will install a Custom Callout Adapter (formerly Monitor III) that has an outside phone line attached to it. Normally, using Procomm Plus, you can dial into that number at 19,200 8N1 and get access to the switch, BUT... You NEED to have ProComm and you NEED the 3.5" floppy that comes with the system tapes because there is a keyboard translation file on there so the F-Keys will work right in the switch. procomm Plus can sometimes be found around. I won't post that one because that I know is naughty,

You would login with the same username and password you use with LC-Win. If you get into the switch you will be able to use a limited subset of the regular commands, and if you can get into Direct AMO from the menu you can use most of the config stuff by typing in the AMOs. It is *Much* easier to do it with LC-Win on the newer versions. Nothing would have made the switch change server versions, so I would have to assume if a tech used that PC before you that the correct version was already installed on it before you got started. You might want to look in the system cabinets to see if the CD is around somewhere.

Otherwise see if the Siemens tech will do a "PM" on the switch and update it to a more recent SMR bind or Patch Package because you are having problems with LC-Win. See if they can do that. Siemens might not let them.

 

[Michelanvalo]

I appreciate the advice, Don, but the good news is the Siemens tech arrived this morning (way faster than I thought) with a disk containing every version of LC-Win ever made. Including KV229. I believe you and Kevin may have been right about it having the old version installed prior to the crash because 2.2 229 worked flawlessly.

I made sure to copy the installer off his disk just in case I need it again. I could possibly upload it somewhere for anyone else to use but I don't know a good site for that.

 

[kevin906]

That is a well prepared Siemens tech to have that in his posession. Glad you were able to recover your access method.

 

[donb01]

Yes, I'm amazed as well, because that is a "non standard" version. I have a disk with the 4 "standard" versions on it, and one really old disk that has KV64 on if for 9006.4, but none of the others ever crossed my desk in the last 18 years!