The easiest way is to just use TS Spy which is installed on the T-Server or can be installed on any client - this is quite in depth and shows interactions in both directions but doesn't go as far to the level of showing you the heartbeat
It's on the Cetre-Vu Computer-Telephony (installation) cd, it's also installed on the T-Server by default (have a look in Programs->TS Win32 Client->TS Spy)
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