Labor Report Issues

[our2]

Hi,

We have a Micros 3700 ver 3.2 system installed in our bar. Last couple months when printing labor reports for payroll, seeing multiple clock in/clock outs for random employees, employee clocked in once and clocked out at end of shift. Suggestions where to go from here would be appreciated thanks!

 

[Wildbar]

Sorry but don't understand your question. Are employees allowed to clock-in outside the schedule with out a managers authorization?

 

[pmegan]

Are your employees working in multiple RVC's? Res3.2 still entered clock out/in each time you signed into a different RVC.

 

[our2]

Wildbar - Yes and the Time and Attendance part of it they don't use.

@pmegan - Well that would explain the multiple clock-in/clock-out, assume each rvc is assigned to a individual workstation?

Today stopped by during lunch and found this.
Employee Time Card and Job Detail printed on 2/25/14 for week of 1/20/14 to 1/26/14, regular hours total is 13.65, Overtime hours: 6.92. (Actual hours worked from report printed end of week at workstation is 46.92)

Today 2/27/14 printed same report but Saturday and Sunday hours are totally gone that did show on the report printed on 2/25/14 for the 1/20 to 1/26 period. Now regular hours is 7.26 and 0 for overtime.

Apologize in advance if that is confusing, really don't know what I'm doing can you tell...

 

[Wildbar]

Are you running the reports on Report Explorer in the back office? Are you picking dates off the calendar on Report Explorer or using presets like "Work Week"?

 

[our2]

Opened Autosequences/Reports then Report tab. Labor? Then manually picked date range but there is presets i.e. previous pay period etc.

Top of sheet = Employee Time Card and Job Detail
bottom = Time_002.RPT v3.2.100

 

[our2]

Labor Management under Reports tab actually and yes back office.

 

[pmegan]

Today stopped by during lunch and found this.
Employee Time Card and Job Detail printed on 2/25/14 for week of 1/20/14 to 1/26/14, regular hours total is 13.65, Overtime hours: 6.92. (Actual hours worked from report printed end of week at workstation is 46.92)

Today 2/27/14 printed same report but Saturday and Sunday hours are totally gone that did show on the report printed on 2/25/14 for the 1/20 to 1/26 period. Now regular hours is 7.26 and 0 for overtime.

It sounds like you're running reports on data that's in the process of purging. Data isn't held indefinitely, and T&A info is usually set to purge after 35 days or so. (That's to allow a few days in which to run a full previous month report).
In the POS Configurator go to the Employee tab / Time and Attendance button and look at the "Number days time card detail" field. That will show you how many days time card data is held before it purges out of the system. It takes up database space, so don't set it to high if you change it.

 

[our2]

Will check that today thanks again.

On a side note wouldn't have a copy of ej organizer or know where can download it? Do have a call in with local micros dealer if ever calls back.

 

[our2]

In the POS Configurator go to the Employee tab / Time and Attendance button and look at the "Number days time card detail" field. That will show you how many days time card data is held before it purges out of the system. It takes up database space, so don't set it to high if you change it.

Set for 30 days so that explains that, just wanted to thank you for the help. Micros did finally call back, apparently there is a new EJ Organizer for a measly 400 dollars or so can buy.