Labeling crashes since XP update

[CiscoKid3]

I have a friend who has a computer with Windows XP/ASUS V7100 video card. That is a Gforce 2 MX400 with 32mb of video ram (displaying at 800x600) and every program is running fine. After running the latest XP updates from the Microsoft site, one program in particular (CD Labeler) crashes when he tries to run the program by double clicking on the program icon and from the executable file in the program's directory. The error he receives is "cdlabeler.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

Support narrowed it down when suggesting that he boots in VGA mode, which allowed him to run the CD Labeler program. He downloaded and installed the latest Nvidia Detonator for XP and receives the same crash. Before the update, everything was in great shape and every program ran fine but since the update only this labeling program, which he installed the patch for is crashing. Would this be a video driver issue?

 

[capricornholio]

Try having him roll back the driver to the previous one from device manager. See if it will work after that. If so try to use a MS signed driver whenever possible.

 

[CiscoKid3]

Thanks for the suggestion. What he went back and did was download and installed the latest video driver for the Nvidia Detonator driver. I guessed he installed it correctly this time and all is well.