KX-TDA50 Answer from any extension

[GeorgeD3]

I'm having a problem getting after-sales service for my 4-month old KX-TDA50 w/ KX-T7636 phone. For a small motel, I'm the owner/manager, plumber, janitor, carpenter, electrician, and occasional laundry person and housekeeper. I need to be able to answer incoming calls from any room extension, and sometimes transfer those calls. Both *41 and *40 give a busy signal. Supposedly *41100 (*40100) should let me answer an incoming call (I have a portable phone that rings, but can't use it to talk -- antenna issues); I also tried 41100/40100 without the star. Nothing works, just busy signals.

Is there a solution for me as the only admin user? I have access to everything except installer settings.

If this has to be done from the maintenance console, can someone supply me with the settings to give to my installer? Maybe if I dazzle him with my initiative I can get him to come out (I've even offered to pay him!).

Thanks in advance,

George

 

[cwc3]

try intercom *42

 

[cwc3]

strike the *42 try *40601 or *4060x *40100 will only work if 100 is real ext it is assigned to ring and call pickup deny is not set!

 

[GeorgeD3]

First, thanks for the reply.

That sounded promising. I've been over this so many times I'd forgotten that as soon as I hit any * plus two numbers (such as *41, etc.) I start getting the busy signal.

100 is the front desk extension number for the KX-T7636.

After reading your post, I looked up call pickup deny/allow. I tried entering *720 from the 7636, but am getting the busy signal after entering *72.

Which also means that *406xx doesn't work either.

 

[cwc3]

you will have to see if Feature access code has been removed or changed by installer In maint console.
If you are not on true intercom and you dial * anything
you get a fast busy

 

[GeorgeD3]

By "feature access code" do you mean individual codes, like *72, *40 and *41? And that it's possible each of those are disabled, and each have to be enabled?

Is there any reason these would be disabled by the dealer, without checking with the buyer?

And what does "true intercom" mean? Is that something I would want in a motel setup? (It doesn't sound like it, but thought I would ask.)

And again, thanks for replying.

 

[cwc3]

Hey man anything is possible you get some wack job installing phone systems .I have a TDA 50
here and i've changed some of the FAC to suit
my needs like message retrieval and timed reminder and every thing works here as advertised if you follow OM to the letter ,who know what evil lurks in the heart of man.

 

[GeorgeD3]

Okay, thanks. I wish I had checked here before buying the bloody system. I probably would have gone elsewhere!

Oh well, live and learn. ($$$)

Maybe I'll come back soon with another thread asking about the TAW848! <vbg>

 

[cwc3]

heck the 48 is nearly identical to the 50!!

 

[LkEErie]

Round up the usual suspects. I con't know if this will work, because I don't really have the time to set it up with external page, but try this for size.

Establish an external page group (default is 600) and CF the master phone to 600 (ie *7102600#). When the phone is dialed or an outside call comes in, go to any phone and dial *421.

It works on a TAW-848, only I can't hear the ring. You might have to assign more ringing points.

LkEErie

 

[cwc3]

Hey CN why not just put 600 (it takes it as a group member)in as a member of 601 assuming that thats how all the ringing is done at motel X (could hang a day bell off the system on a slt even) theory be in ear shot of a ringing phone and hit *421 clunk hello.....

 

[LkEErie]

Because it doesn't take the EXT PAGE group in the TAW, only extensions :-(

The 2.x software is corrupt on the support web site. I can't upgrade my 1.0 to anything and I can't even run it from either web site. I don't have access to the newest site, it won't let me login or register my email address since I'm supposed to already be there.

To really frost it, my USB auto backup drive is currently being a giant paperweight. I have to decide if I want to reformat the NTFS partition or drop it on the floor and send it back to Maxtor

I'm guessing that I have a working 2.0 on a backup memory stick or laptop somewhere.

LkEErie

 

[cwc3]

will I get the 4.0 software for you and forward to ye?

 

[cwc3]

my 50 here was a 1.0 and hopped to a 4.0 withoutahitch!

 

[LkEErie]

No, let me try that on my TAW first, then I'll UG the 50.

EE

 

[cwc3]

I am confused you will try rev 1 to 2 on the 48?