Hi,
We need your advice for the problem we faced as below ;
PROBLEM DESCRIPTIONS
We have installed MSG-4 Card over OPB-3 Card and others, LCOT8 for CO line, DLC16 for extensions. Auto Attendant messages have been configured accordingly.
Found out that, when a caller reach to our auto attendant and dial 0 for operator assistance as per messages configured and they refuse to continue or disconnect the line, our auto attendant (MSG-4) is still active and extensions/operator still keeps on ringing. We will get engage sound if we try to answer the phone.
In brief, our AA (MSG-4) not detecting the caller has been disconnecting the line and continue to reach extensions and give engage sounds when trying to answer.
We also would like to hear if we have missed some configurations or supposed another hardware needed to solve this. Please let us know if you need any other further details. Hope to hear from you soon.
Thanks & Regards,
Elizam
We need your advice for the problem we faced as below ;
PROBLEM DESCRIPTIONS
We have installed MSG-4 Card over OPB-3 Card and others, LCOT8 for CO line, DLC16 for extensions. Auto Attendant messages have been configured accordingly.
Found out that, when a caller reach to our auto attendant and dial 0 for operator assistance as per messages configured and they refuse to continue or disconnect the line, our auto attendant (MSG-4) is still active and extensions/operator still keeps on ringing. We will get engage sound if we try to answer the phone.
In brief, our AA (MSG-4) not detecting the caller has been disconnecting the line and continue to reach extensions and give engage sounds when trying to answer.
We also would like to hear if we have missed some configurations or supposed another hardware needed to solve this. Please let us know if you need any other further details. Hope to hear from you soon.
Thanks & Regards,
Elizam